IT Support Technician

As a Tier 1 IT Support Technician, you will serve as a frontline resource for clients requiring technical assistance. Reporting to the IT Service Manager, you will be responsible for troubleshooting common hardware, software, networking, and user-related issues while delivering exceptional customer service., * Provide Tier 1 technical support to clients via phone, email, remote support tools, and onsite visits as needed.

• Troubleshoot and resolve common desktop, laptop, printer, peripheral, and software-related issues.
• Assist with Microsoft 365 applications, Outlook, Teams, and basic user account administration.
• Perform basic troubleshooting of network connectivity, Wi-Fi, VPN, and internet-related issues.
• Assist with workstation setup, configuration, deployment, and replacement.
• Support routine user administration, including password resets, account access, and permissions.
• Monitor, document, and manage service requests through the company’s ticketing system.
• Escalate complex technical issues to senior technicians while providing clear documentation of troubleshooting steps.
• Assist with routine system maintenance, software installations, and updates.
• Follow established IT procedures, security practices, and service delivery standards.
• Maintain accurate technical documentation and client records.
• Collaborate with team members to ensure timely issue resolution and a positive client experience.

Our team takes pride in providing white-glove IT support, emphasizing professionalism, responsiveness, attention to detail, and consistent follow-through.

The ideal candidate is passionate about technology, enjoys helping others, demonstrates strong problem-solving abilities, and thrives in a collaborative, fast-paced environment., * Foundational understanding of computer hardware, operating systems, and common software applications.

• Familiarity with Windows operating systems and Microsoft 365 applications.
• Basic understanding of computer networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi.
• Ability to troubleshoot common technical issues using a logical, methodical approach.
• Strong verbal and written communication skills.
• Excellent customer service skills and a genuine desire to help others.
• Ability to prioritize tasks, manage multiple support requests, and follow through on assigned responsibilities.
• Willingness to learn new technologies, accept feedback, and continuously develop technical skills.
• Strong attention to detail and ability to document technical work accurately.

Preferred Qualifications

• Previous experience in an IT helpdesk, desktop support, or technical support role.
• Experience supporting users in a managed IT services (MSP) environment.
• Familiarity with Active Directory, Microsoft Entra ID, and Microsoft 365 administration.
• Experience with remote monitoring and management (RMM) or professional services automation (PSA) platforms.
• CompTIA A+, Network+, or Microsoft certifications, or equivalent technical training.
• Experience with basic network equipment, printers, and business applications.

What We’re Looking For

Technical knowledge is important, but attitude, professionalism, and a willingness to learn are equally valuable.

We are looking for someone who:

• Takes pride in delivering outstanding customer service.
• Demonstrates initiative and accountability.
• Communicates clearly and professionally with clients and colleagues.
• Enjoys solving problems and learning new technologies.
• Works well within a team and knows when to ask for assistance.
• Values long-term professional growth and continuous improvement., * Associate (Preferred)

Experience:

• Technical Support: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

This is an onsite position requiring regular collaboration with our technical team and direct interaction with clients.

Due to the collaborative and client-facing nature of the role, this position is not currently available for remote employment.

At Adept Solutions, you’ll have the opportunity to gain hands-on experience across a variety of technologies, work alongside experienced IT professionals, and develop the skills necessary to advance your career.

If you’re passionate about technology, committed to providing excellent service, and eager to grow professionally, we encourage you to apply.

Job Type: Full-time

Pay: $38,000.00 - $46,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Adept Solutions is a family-owned IT services company with over 20 years of experience helping businesses throughout the Sacramento Valley operate securely and efficiently through technology.

We specialize in Managed IT Services, cybersecurity, and technology solutions that help businesses improve productivity, strengthen security, and support long-term growth.

At Adept Solutions, we believe in building lasting relationships with our clients and fostering a collaborative environment where IT professionals can develop their skills, share knowledge, and grow together.