Assistant Director, CRM Special Projects

The Assistant Director will play a key role in implementing new CRM capabilities, improving business processes, and supporting successful system adoption across Hadassah., * Partner with global and domestic stakeholders to elicit, analyze, validate, and document business needs, processes, requirements, and success measures for implementation of assigned CRM initiatives and strategic projects.

• Lead assigned projects from discovery through implementation, developing and managing scope, timelines, budgets, resources, risks, dependencies, and governance structures.
• Assess current-state business processes and systems, identify gaps and improvement opportunities, and translate findings into recommended solutions.
• Facilitate discovery sessions, evaluate solution options, define acceptance criteria, and present evidence-based recommendations and tradeoffs to business and technical leaders.
• Ensure solutions align with Salesforce best practices, security standards, and business requirements.
• Develop and execute communication, training, and adoption strategies.
• Support business readiness, go-live planning, and transition to ongoing support.
• Other duties as required.

• Bachelor’s degree in information systems, Computer Science, Business Administration, or related field; master’s degree preferred.
• 5+ years of project or program management experience, including significant experience leading CRM implementations, enhancements, or transformation initiatives.
• Experience managing complex, cross-functional technology programs; experience with global or multi-country initiatives is preferred.
• Demonstrated business analysis experience, including requirements gathering, process analysis, solution assessment, documentation, and support for user acceptance testing.
• Skilled in facilitating stakeholder workshops, synthesizing diverse perspectives, documenting decisions, and producing concise materials for executive, business, and technical audiences.
• Experience with Salesforce platforms, system integrations, and data migration.
• Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• Proficiency with Microsoft 365, Jira, Azure DevOps, Smartsheet, and related project management tools.
• PMP, Salesforce, Scrum, or related certifications preferred., * Strong project leadership, planning, and execution capabilities.
• Strong business analysis skills, including critical thinking, structured problem solving, process mapping, requirements traceability, data-informed decision-making, and clear translation between business and technical teams.
• Excellent stakeholder management, communication, and presentation skills.