Scrum Master (ServiceNow)

Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.)Facilitate workshops, interviews, and JAD sessions with stakeholders at all levelsTranslate business needs into user stories, use cases, process flows, and acceptance criteriaServe as the primary liaison between business stakeholders and the ServiceNow development/configuration teamConduct current-state process analysis and recommend future-state improvements leveraging platform capabilitiesManage the product backlog, prioritize features, and support sprint planning in an Agile environmentPartner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practicesSupport UAT by defining test scenarios, coordinating testing, and tracking defects to resolutionDevelop training materials and support change management activities at go-liveProduce clear documentation including BRDs, solution design documents, and process mapsQualifications4-8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platformStrong understanding of ServiceNow’’s data model, workflows, and core modulesProficiency in requirements management tools (Jira, Azure DevOps, or similar)Experience working in Agile/Scrum delivery modelsDemonstrated ability to facilitate workshops and influence without direct authorityExcellent written and verbal communication skills; able to translate technical concepts for non-technical audiencesDisclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.

• 4-8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform
• Strong understanding of ServiceNow’’s data model, workflows, and core modules
• Proficiency in requirements management tools (Jira, Azure DevOps, or similar)
• Experience working in Agile/Scrum delivery models
• Demonstrated ability to facilitate workshops and influence without direct authority
• Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences

Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.