Home Sleep Test Appointment Coordinator

The Home Sleep Test (HST) Appointment Coordinator is responsible for coordinating all aspects of the home sleep testing process, including patient scheduling, insurance verification coordination, patient education, and follow-up communications. This position serves as the primary point of contact for patients undergoing home sleep testing and plays a key role in ensuring an exceptional patient experience, timely diagnosis, and efficient clinic operations., Patient Scheduling & Coordination

• Schedule home sleep test appointments for new and existing patients.
• Coordinate testing appointments based on provider orders and insurance requirements.
• Confirm appointments and communicate preparation instructions to patients.
• Reschedule appointments as needed while maintaining provider and testing availability.
• Monitor scheduling utilization and appointment availability.

Patient Communication & Education

• Serve as the primary contact for patients undergoing home sleep testing.
• Explain the home sleep testing process and answer general questions regarding procedures.
• Provide clear verbal and written instructions for device setup, use, and return.
• Ensure patients understand testing timelines and next steps following completion.
• Follow up with patients regarding missed appointments or incomplete studies.

Administrative Support

• Verify demographic information and collect required patient documentation.
• Confirm receipt of physician orders and referrals prior to scheduling.
• Maintain accurate patient records and scheduling documentation in the electronic medical record (EMR) system.
• Assist with obtaining necessary patient forms and consents.
• Track completed studies and communicate status updates to clinical staff.

Follow-Up and Coordination

• Monitor patient compliance with scheduled testing.
• Coordinate post-study appointments as directed by providers.
• Work closely with clinical, billing, and authorization teams to ensure seamless patient care.

· Excellent customer service and patient communication skills.

· Strong organizational and time-management abilities.

· Ability to coordinate multiple patient schedules and priorities simultaneously.

· Knowledge of medical office procedures and healthcare terminology.

· Familiarity with EMR/EHR systems and scheduling software.

· Working knowledge of insurance verification and referral processes preferred.

· Strong attention to detail and documentation accuracy.

· Ability to maintain confidential patient information in compliance with HIPAA requirements.

· Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word., · High School Diploma or GED required.

· Associate’s degree in Healthcare Administration, Medical Assisting, or related field preferred.

· Minimum of 1-2 years of healthcare scheduling, patient coordination, or medical office experience preferred.

· Experience in sleep medicine, pulmonary care, or specialty healthcare practices preferred.

PHYSICAL DEMANDS:

· Prolonged periods of sitting and computer work.

· Frequent use of telephone and office equipment.

· Ability to lift and carry home sleep testing equipment up to 20 pounds.

· Occasional standing, walking, and reaching.

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance