IT SW Installer

• Data transfer/refresh from old to new laptops
• Install/Configure/reset checkpoint for Users
• Install/configure local and network printers, scanners, dual monitors’ and settings, docking station
• Resolve, update and close tickets in the HP service manager in a first-come first-served manner or otherwise required by hierarchy.
• Setup network drives from old to new computers.
• Install and configure Cisco IP communicator, Firefox, Internet explorer, Google Chrome
• Transfer browsing history, bookmarks, and favorites for Mozilla Firefox and internet explorer, from old to new computer.
• Enable and/or delete network accounts for computers in Active Directory.

• Strong verbal and written communication skills
• Exceptional customer service acumen up to the executive level
• Troubleshooting skills is a must
• Punctuality and Professionalism.
• Extreme attention to detail is a must
• Ability to work under pressure and deliver results in a timely manner
• Ability to maintain the integrity and confidentiality of sensitive information
• Must be able to physically lift and move workstation equipment
• Must be able to pass a background investigation

Certification requirement: Current CompTIA Certification A+ is a must, Security +, Network +

Minimum Experience: Experienced in computer hardware and software systems. Minimum two (2) years’ experience

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance