AI Solutions Engineer (ITS Architect III)

We are hoping you will join us as a AI Solutions Engineer (ITS Architect III) and help shape the future of healthcare where you’ll be an integral part of our IT - Data Warehouse and Analytics Technology team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework.

• If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.

The AI Solutions Engineer will serve as the primary technical resource for the organization’s Enterprise AI Program, taking approved use cases from concept to production deployment. Following a build-and-buy approach, you will configure and extend vendor and embedded AI capabilities and develop targeted internal solutions where appropriate. For internal builds, you primarily leverages the Microsoft AI ecosystem (Copilot Studio, Azure AI, and Power Automate), grounding solutions in governed data from the organization’s cloud-native enterprise data platform. Partnering closely with the AI Solutions Analyst, the incumbent will own technical build, deployment, and production reliability. You will also contribute to the program’s shared AI platform foundation by building reusable components, integration patterns, and engineering standards that let the program scale. Partnering with Enterprise Architecture as a technical collaborator and with Cybersecurity, the AI Solutions Engineer will keep solutions within enterprise security and data-governance boundaries. Together, we are building a stronger, more equitable health system.

Your Contributions To the Team:

• 90% - Technical Responsibilities
• Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out departmental responsibilities and collaborates with others to support short- and long-term goals and priorities for the department.
• Implements and configures vendor AI and automation platforms from procurement through production deployment, including provisioning, integration, testing, and handoff to operational teams.
• Builds AI agents and workflows using Microsoft-native tooling such as Copilot Studio, uses Power Automate for operational handoffs and triggers, and writes pro-code integrations (Python, REST APIs, JSON) where robust custom logic is required. Develops and deploys solutions using Azure AI Document Intelligence to extract, classify, and process structured and unstructured clinical and administrative documents.
• Connects AI platforms and Microsoft tools to operational applications and governed enterprise data, partnering with Data Engineering for source pipelines rather than building them.
• Develops and maintains prompt engineering workflows, agent logic, and retrieval-augmented generation (RAG) pipelines using Azure OpenAI Service and related Azure AI Services, grounding AI agents in governed enterprise data.
• Builds and maintains the program’s shared AI platform foundation and engineering standards, including reusable components, integration patterns, and consistent practices for agent design, security, and deployment.
• Supports proof-of-concept development for internally built AI solutions, evaluating feasibility, documenting findings, and translating successful POCs into production-ready implementations with defined go/no-go criteria.
• Partners with the AI Solutions Analyst on user acceptance testing and quality assurance, focusing on technical deployment and production readiness.
• Owns the operational lifecycle of deployed AI solutions, monitoring performance and output quality, detecting changes in model behavior and prompt or retrieval-quality degradation, managing versions, and leading incident response.
• Partners with Enterprise Architecture as a technical collaborator on complex builds, keeping solutions aligned with the organization’s platform strategy and architectural standards.
• Partners with Cybersecurity from use case intake through production deployment, designing AI workflows that keep member data within approved enterprise boundaries and applicable vendor agreements.
• Supports build-vs-buy evaluations during use case discovery, providing technical perspective on feasibility, implementation complexity, integration requirements, and total cost of ownership.
• Documents solution implementations for governance, audit readiness, and long-term maintainability, including integration maps, configuration details, and deployment runbooks.
• Stays informed on emerging Microsoft AI capabilities, cloud-native AI engineering practices, and healthcare AI patterns, proactively recommending enhancements to the program’s technical delivery approach.

• Manages multiple implementation workstreams simultaneously, ensuring timely delivery and alignment with stakeholder expectations.

• 10% - Other
• Completes other projects and duties as assigned., * Develop rapport and establish and maintain effective working relationships with CalOptima Health’s leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment., * Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

If located at PACE:

• Work is typically indoors in a clinical setting serving the frail and elderly.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

If located in the Community:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• Employee will occasionally work outdoors in varied temperatures.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

Why Join Us?

We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone’s input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare., We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process.

• Bachelor’s degree in computer science, information systems, software engineering, or a related field, plus 5 years of professional experience in technical implementation, software development, or AI and automation platform deployment required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
• 2 years of hands-on experience building, deploying, or integrating AI or large language model solutions in a production environment required.

You’ll Stand Out More If You Possess the Following:

• Demonstrated experience building AI agents, automation workflows, or LLM-based solutions using Microsoft-native tooling including Copilot Studio, Power Automate, Azure AI Document Intelligence, or Azure AI Foundry.
• Experience with Azure OpenAI Service including prompt engineering, RAG pipeline design, and grounding LLM solutions in enterprise data.
• Experience with intelligent automation in an enterprise environment.
• Healthcare payer domain knowledge including familiarity with claims, eligibility, prior authorization, or care management data and workflows.
• Experience working within a government cloud or other highly regulated cloud environment with strict data governance, compliance, and security requirements.
• Exposure to cloud-native enterprise data platforms and their native AI capabilities (e.g., Snowflake Cortex, Microsoft Fabric, Databricks Mosaic AI).
• Familiarity with Microsoft 365 Copilot and the broader Microsoft AI ecosystem as it applies to enterprise productivity and workflow automation., * Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

• You’ll enjoy competitive compensation for this role.

• Our current hiring range is: Pay Grade: 316 - $120,881 - $193,410 ($58.12 - $92.9856). o The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors.

• This position is approved for Full Telework (If the position is Telework, it is eligible in California only)
• A comprehensive benefits package
• CalPERS pension program and additional retirement packages.
• Additional benefits and perks including:
• A generous PTO program
• A quality work life balance
• Various wellness programs
• Tuition Reimbursement
• Professional development opportunities
• Career development opportunities
• Flexible scheduling
• And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.