Help Desk Specialist 3

• Provide exceptional technical support for end-users, remote staff, and IT systems teams.
• Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
• Diagnose and resolve complex hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Support purchasing, receiving, shipping, and management of equipment inventory.
• Contribute to IT improvement projects and tactical plan implementation.
• Document issues, resolutions, and system changes in a service desk platform.
• Mentor and guide help desk staff

• 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
• Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory.
• Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
• Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
• Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
• U.S. citizenship and ability to obtain/maintain a security clearance.

Additional Skills

• Experience with Okta Multi-Factor Authentication.
• Strong familiarity with Exchange and Office 365.
• Printer installation and configuration.
• Basic Windows Server administration.
• Intune application management.
• Strong exposure to enterprise IT processes, including hardware lifecycle management.
• Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement, * High School Diploma Required, Bachelors degree preferred, preferably in management information systems, math or engineering. Minimum of 2 equivalent years of relevant work experience. Additional degrees or certifications may substitute for years of experience.

• Salary Range: $60,000-$70,000/year DOE.
• We offer a generous benefits package including:
• 100% company paid Medical, Dental and Vision
• 100% company paid Retirement
• Paid Time Off on top of company recognized Holidays
• Paid Sick Leave.

This role offers a mix of day-to-day user support and exposure to enterprise IT projects, making it ideal for someone ready to grow into more advanced system administration or IT engineering roles, We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes:

Health & Welfare

Company Paid

• Major Medical Insurance for employees and family members
• Dental Insurance for employees and family members
• Vision Insurance for employees (employee-paid for family members)
• Group Life Insurance
• Accidental Death and Dismemberment Insurance
• Travel Accident Insurance
• Long-Term Disability

Voluntary

• Short-Term Disability
• Supplemental Life Insurance
• Flexible Spending Account (pre-tax deferrals for health care expenses)

Retirement

• Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. One-year entry waiting period and 5-year vesting. Core Funds available and a self-directed brokerage account option.
• Employee Stock Ownership Plan - 100% Company funded discretionary contribution. 100% vested after one-year entry waiting period.

Time Off

Tecolote’s generous paid time off benefits give employees the flexibility they need to relax, recharge and take care of the unexpected.

• Annual Leave
• Bereavement Leave
• Holidays
• Jury Duty/Witness Leave
• Military Leave
• Sick Leave