Customer Solutions Specialist

• Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering high level of customer service follow-up.
• Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams
• Coordinate shipments arrival processes & deliveries setup both domestic and international while adhering to on-time expectations
• Maintain customers SOPs
• Manage and update all shipments milestone/ timelines for our EDI customers
• EDI operational knowledge is highly desirable, but not essential
• Support Management when requested to create reports for assigned customers
• Perform and maintain billing functions for assigned customers
• Required to handle files from A-Z

• 2+ years of operations and freight forwarding logistics experience
• Cargowise One experience a plus
• High achiever, self-driven with excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast paced, changing environment
• Excellent analytical, critical thinking, and problem-solving skills
• Strong organizational skills and attention to detail
• Possess ability to build relationships with both internal and external teams
• Team player, flexible, hands-on with interpersonal skills and time management
• High School Diploma required
• Superior Customer Service skills with excellent telephone and email skills
• Strong working knowledge of MS Office programs, including Excel and Word, * Ocean imports : 2 years (Preferred)
• Air imports: 2 years (Preferred)

EFL provides cutting-edge supply chain solutions to the world’s most successful companies. We’re a fast-growing transportation company and we’re just getting started!