Knowledge Management Specialist

The Knowledge Management Specialist supports the day-to-day administration, maintenance, quality assurance, and execution of ASQ’s enterprise knowledge, search, metadata, content-indexing, and AI-readiness standards. The role applies established knowledge architecture and governance standards, so digital content is consistently classified, tested, documented, and maintained across ASQ’s search, web, content, and AI-enabled platforms.

Experience with enterprise search platforms, CMS or content platforms, digital asset management, generative AI or retrieval-based knowledge systems, search analytics, content migrations, indexing, or large-scale content-quality initiatives is a plus.

The hourly pay range for this role is $29-$36.50/hr. Any extended offer is based on the candidate’s experience and overall fit for the role.

Main Responsibilities

• Apply and maintain approved metadata, taxonomy, tagging, controlled-vocabulary, and content-classification standards and coordinate routine corrections with content owners.

• Support content ingestion and indexing, monitor source health and failures, validate new and updated content, and coordinate routine remediation with technical teams and vendors.

• Support day-to-day search-platform configuration, relevance testing, synonyms, filters, facets, dictionaries, and routine search-quality maintenance within established standards.

• Maintain approved knowledge sources and execute established retrieval, content-quality, and AI-readiness tests to identify missing, inaccurate, incomplete, or poorly retrieved content.

• Provide metadata, indexing, inventory, quality-assurance, and documentation support for content migrations, platform changes, and large-scale content-governance initiatives.

• Maintain operating procedures, standards documentation, change logs, inventories, testing scripts, and reference materials and support routine training for content creators and publishers.

• Compile routine search, indexing, metadata, and knowledge-quality reporting; track issues and remediation; identify recurring patterns; and recommend operational improvements.

• Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.

• Performs all other duties as assigned.

• Bachelor’s degree in information science, communications, marketing, business, or a related discipline

• A Minimum of 2 years of experience in knowledge management and website content management

• Or an equivalent combination.

• Must be able to comply with attendance and timeliness policies.

Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location., ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy.The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week.

Why You Should Apply

At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, comprehensive benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.

Learning and Growth

o Challenging and interesting work

o Benefits of ASQ membership

o ASQ-sponsored training

o Opportunities to achieve professional designations and certifications

o Performance management and coaching

o Tuition reimbursement

Health and Wellness

o Medical insurance

o Dental insurance

o Vision insurance

o Health savings accounts

o Flexible spending accounts

o Access to Avenue MKE Fitness Center and Pickleball Courts

Total Compensation

o Competitive base pay

o Opportunity for annual merit increases

o Comprehensive benefits

Planning for the Future

o Retirement savings program

o Disability income plan

o Life insurance, Accident, & Critical Illness insurance

Culture and Workplace

o Growing, global organization

o Mission-driven and committed to sharing ideas and tools that make the world work better

o Healthy work/life balance

o Positive, collaborative, team-oriented environment

o One-week winter break every December, in addition to paid time off and other paid holidays

o Regular coffee socials, peer to peer recognition, and more!

ASQ is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.