Deployment Engineer - Federal Customer

The Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment.

Key responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks

• Troubleshoot break-fix incidents and restore services as quickly as possible

• Support tickets, service requests, and field issues through closure

• Validate equipment functionality and document support actions taken

• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment

• Maintain tools, spares, parts, and support readiness as required

• Follow site procedures, escalation paths, and change practices

• Provide direct customer-facing support in operational settings

• 12+ years of relevant experience with a bachelor’s degree

• Experience in field engineering, integration support, break-fix, deployment, or technical support roles

• Strong hands-on troubleshooting skills across hardware and infrastructure components

• Experience with ticket-based workflows and service response expectations

• Ability to work onsite and support physically active technical tasks

• Strong communication and team coordination skills

• Ability to travel up to 50% of the time, as required

• Active TS/SCI and ability to maintain access as required by the program

Lifting ability 50 lbs

Preferred qualifications

• Experience in data center, lab, or secure facility support environments

• Experience with imaging, build, rack-and-stack, or cable management activities

• Experience supporting shift work, travel, or after-hours response as needed

• Familiarity with spare parts control, asset handling, and escalation coordination

• Experience supporting government or classified programs

Work environment / program context

This role serves as the execution layer closest to the equipment and the user. The work will focus heavily on deployment and field-based troubleshooting.