HelpDesk Support Specialist

The HelpDesk Support Specialist functions as part of the Information Technology team and is responsible for supporting the core technologies of the entire organization. Responsibilities include:

• Developing, maintaining, and troubleshooting SQL queries, stored procedures, and views to support reporting and data analysis
• Serves as the first point of contact for customers seeking technical assistance over the phone, email, or walk up.
• Performs remote troubleshooting for remote customers
• Escalate unresolved issues to the next level of support within the Information Technology Team
• Maintain customer issues in Helpdesk ticket tracking system
• Troubleshooting and support of corporate software (Microsoft Office Suites, Adobe, etc)
• Troubleshooting and placing support calls for office printing and copying systems
• Maintain accurate inventory of all corporate desktop/laptop systems and peripherals
• Provide training and support to end users as needed
• Staying up-to-date on current and future network infrastructure technologies, capabilities and trends
• Documenting policies & procedure

• Understanding of Microsoft software, including Windows 7 through Windows 11, Microsoft Office Suites, Sharepoint, etc.
• Understanding of network fundamentals (DNS, WINS, DHCP, etc)
• Experience with Active Directory
• Experience with VEEAM preferred
• Experience with Microsoft Deployment Toolkit
• Demonstrated ability to troubleshoot and document solutions
• Ability to regularly investigate and solve non-routine problems.
• Excellent verbal and written communication skills; ability to communicate with senior management; demonstrated ability to communicate solutions and educate
• Strong analytical and problem solving skills
• Ability to perform at a high level of effectiveness in a fast pace environment, managing multiple, competing priorities simultaneously
• Excellent interpersonal/customer service skills; ability to work well with end users Positive attitude *

• Performance check-ins with annual merit increase
• Generous paid-time-off program that combines vacation and sick leave
• Paid holidays
• Comprehensive health insurance through Blue Cross/Blue Shield
• Dental and Vision insurance
• 401(k) retirement savings plan with company match
• Company-paid short-term disability and life insurance
• Non-taxed Healthcare and dependent care spending account
• Continuing education options
• Free CEUs
• Pet Insurance
• Flexible pay options including Wisely Card and PayPal
• Discounted Tuition at University of North Alabama, Chamberlain University, Salem University, and Southern New Hampshire University
• Partnership discounts on student loan refinancing, home/auto insurance, travel, electronics, entertainment, restaurants, health and wellness, and more!

Wexford Health Sources, Inc. has been a leader in correctional healthcare for over 30 years, delivering compassionate, patient-centered care to underserved populations.