Operations Data Analytics Manager

• Lead the design, development, maintenance, and enhancement of operational dashboards, reports, scorecards, and analytical tools.
• Identify, source, mine, organize, and prepare operational data required to support recurring reporting, ad hoc analysis, and business needs.
• Translate operational and analytical requirements into appropriate data structures, calculations, report logic, and technical reporting specifications.
• Establish and maintain processes to validate the accuracy, completeness, consistency, and reliability of operational data and reporting.
• Monitor and troubleshoot data anomalies, reporting discrepancies, calculation errors, and inconsistencies between source systems and analytical outputs.
• Identify and implement opportunities to automate recurring reports, manual data processes, and analytical workflows to improve efficiency and scalability.
• Develop datasets, reporting capabilities, and analytical tools that enable deeper analysis and support emerging operational questions and business needs.
• Partner closely with Business Intelligence, Business Analytics, Data Engineering, IT, and other technical teams to develop, test, and enhance operational data and reporting solutions.
• Establish and maintain documentation and standards for operational reports, data sources, calculations, report logic, testing, maintenance, and change control.
• Lead and develop the Operations data analytics team, establishing priorities, standards, and expectations for reporting, data requests, validation, documentation, and analytical production.
• Other duties as assigned

• Bachelor’s degree in Data Science, Statistics, Business Analytics, Computer Science, Information Systems, or a related field; equivalent combination of education and relevant experience may be considered.
• Five (5) years of experience in data analytics, business intelligence, operational analytics, reporting, or a related field.
• Experience developing and maintaining dashboards, reports, and analytical solutions.
• Experience working with data visualization/business intelligence tools such as Power BI, Tableau, MicroStrategy, Qlik, or similar platforms.
• Working knowledge of SQL and relational databases.
• Experience leading analytical projects, technical workstreams, or data/reporting teams.
• Experience working with large and complex datasets.
• Advanced knowledge of data analytics, reporting methodologies, data structures, and business intelligence practices.
• Strong understanding of relational databases, data warehousing, ETL processes, and data integration concepts.
• Advanced proficiency in data visualization, reporting, and analytical tools.
• Strong understanding of data validation, reporting logic, calculation methodology, and quality assurance practices.
• Ability to translate operational and business requirements into scalable data, reporting, dashboard, and analytical solutions.
• Ability to identify and troubleshoot data anomalies, reporting discrepancies, calculation errors, and source-system inconsistencies.
• Knowledge of reporting automation and methods for improving the scalability and efficiency of analytical processes.
• Strong analytical and problem-solving skills with the ability to work with complex operational data.
• Ability to establish reporting standards, documentation practices, and consistent analytical processes.
• Strong project management, prioritization, and organizational skills.
• Strong written and verbal communication skills with the ability to explain technical concepts to technical and non-technical stakeholders.
• Ability to collaborate effectively with Operations, BI/BA, Data Engineering, IT, and other cross-functional partners.
• Demonstrated ability to lead, develop, and establish priorities for an analytics team.
• Ability to adapt to changing technologies, business needs, and analytical requirements.

Physical Requirements

• Ability to sit for extended periods of time
• Ability to use a computer and other office equipment
• Ability to occasionally lift and carry up to 20 pounds
• Ability to reach, bend, and stoop as necessaryAbility to communicate effectively, both verbally and in writing
• Ability to focus and concentrate on tasks for extended periods
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)
• Ability to travel up to 20% via airplane or vehicle (if applicable)
• Ability to use assistive devices if needed for mobility or communication

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time