Desktop Support Technician

The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user’s workstation. MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence. Responsibilities + Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications + Support online, on-premise, and off-site meetings and events + Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage + Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices. + Collaborate with team members and with other IT groups to resolve complex issues + Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks Minimum Qualifications + A bachelor’s degree is required.

Additional Qualifications + BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent + 2-3 years of IT support, including experience with networked PC equipment + Proficiency with Operating Systems and desktop software including the Microsoft ecosystem + Knowledge of networking principles, topology, and protocols + Customer focus and dedication to customer satisfaction + UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.