Telecom Network Operations Center Technician I

• Serve as the primary point of contact for CORE-related service requests and incident investigations.
• Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
• Assess and communicate operational impact to customers during incidents.
• Create, update, and manage service request and incident tickets.
• Coordinate and participate in service activation calls with customers and carriers.
• Follow established escalation and notification procedures using sound judgment.
• Provide timely, accurate customer-facing updates throughout incident resolution.
• Document incidents clearly, including actions taken, timelines, and outcomes.
• Contribute feedback to improve CORE support tools, processes, and procedures.

• Reliable execution of tasks in a time-sensitive support environment.
• Clear, professional communication with customers, carriers, and internal teams.
• Ability to manage multiple incidents and priorities simultaneously.
• Calm, solution-focused approach during service-impacting events.
• Willingness to work scheduled shifts, including nights, weekends, and rotations., * 2 or more years of experience in telecommunications, IT support, or a related technical role, or equivalent education and training.
• Foundational understanding of network concepts, topologies, and the OSI model.
• Experience troubleshooting network connectivity and following critical-path resolution steps.
• Familiarity with data center infrastructure and cabling standards.
• Experience using ticketing systems and monitoring tools.
• Comfort using terminal access tools such as SSH, PuTTY, or similar.
• Working knowledge of Microsoft Office applications.
• Network+ , CCENT, A+, or Security+ certifications are preferred, not required., * A Culture of Karma - We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

• Industry Leading Designs - Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities - Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth - In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job-it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you., Switch is an Equal Opportunity Employer. We provide employment opportunities without discrimination or harassment based on any characteristic protected by applicable federal, state, or local law.

Accommodations Switch provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you need an accommodation, contact careers@switch.com.

Switch also considers qualified applicants with criminal histories in accordance with applicable law.

Recruitment Agencies Switch does not accept unsolicited resumes or candidate submissions from agencies without a current written agreement. Switch is not responsible for fees related to unsolicited submissions.