INTERNAL TECH SUPPORT

As an Internal Tech Support professional, you’ll help employees stay productive by resolving technology issues across computers, software, networks, and mobile devices. You’ll provide responsive IT support, explain solutions clearly, and keep support requests organized from intake through resolution., * Deliver technical support and desktop support for Windows and macOS operating systems, computer hardware, Microsoft Office, and mobile devices.

• Manage help desk systems and customer support tickets; document issues, troubleshooting steps, and outcomes.
• Troubleshoot software, equipment, hardware, and network issues, including VPN, firewall, DNS, TCP/IP, and LAN connectivity.
• Support Active Directory management, computer management, Microsoft Windows Server, Linux, and day-to-day IT infrastructure.
• Your impact: By resolving issues promptly and communicating clearly, you help colleagues return to work with reliable access to the tools and systems they need.

• Experience in IT support, technical troubleshooting support, customer support, or a help desk environment.
• Working knowledge of Windows support, computer networking, TCP (Transmission Control Protocol), DNS (Domain Name System), TCP/IP (Transmission Control Protocol/Internet Protocol), LAN (local area network), VPN (virtual private network), and firewall concepts.
• Familiarity with Active Directory, Microsoft Windows Server, Linux, macOS, computer hardware, and operating systems.
• Strong customer service, communication, and analysis skills; able to explain technical steps in clear, practical language.