IT Support Technician

As an IT Support Technician, you’ll keep employees’ technology working smoothly by resolving hardware, software, and connectivity issues. You’ll provide responsive IT support across Windows, macOS, and mobile devices, using help desk systems to track requests and communicate progress. Your impact: Timely, clear technical support helps employees return to work and serve customers with fewer technology disruptions., * Respond to support requests, manage customer support tickets, and deliver friendly customer service.

• Diagnose and resolve desktop, computer hardware, software, and equipment issues; provide Windows support and support for other operating systems.
• Troubleshoot computer networking and IT infrastructure, including LAN (local area network), TCP/IP (Transmission Control Protocol/Internet Protocol), DNS (Domain Name System), VPN (virtual private network), and firewall connectivity.
• Manage user accounts and access through Active Directory and GPO (Group Policy Object); support computer management and configuration.
• Document solutions, explain technical steps clearly, and escalate issues that need additional technical troubleshooting support.

• Experience or demonstrated ability in IT support, technical support, desktop support, hardware support, software troubleshooting, and network troubleshooting.
• Familiarity with Microsoft Office, help desk systems, Windows, macOS, and mobile devices.
• Working knowledge of computer networking concepts, including TCP, TCP/IP, DNS, LAN, VPN, and firewall fundamentals.
• Familiarity with Active Directory management and GPO; exposure to Linux is a plus.
• Strong analysis and communication skills, with a customer-focused approach to resolving technical issues.