IT Business Systems Specialist

Power Train Components is looking for an IT & Business Systems Specialist who’s just as comfortable on the warehouse floor as at a desk, and who wants to grow with a major ERP system as we build it. From scanners and label printers to user setups, help desk tickets and NetSuite, you’ll keep our team working every day. If that sounds like you, we want to meet you!, · Own the Help Desk: Be the first call when employees in the office or the warehouse have a technology problem. Log, triage and resolve help desk tickets, and own each issue until it is closed.

· Support the Warehouse: Spend real time on the floor. Keep Zebra handheld scanners, Zebra label printers, workstations and wireless connectivity running so orders keep moving.

· Diagnose and Repair: Troubleshoot and fix desktops, laptops, printers, scanners, peripherals and common software issues. Know when to fix it, when to swap it, and when to escalate it.

· Get People Ready: Create and remove user accounts and deploy computers and devices so new employees are productive from day one. Design and maintain role-based access that works consistently across NetSuite, Microsoft 365 and our warehouse systems.

· Keep the Lights On: Support our current business and warehouse systems, label printing and Microsoft 365 so daily operations never stall.

· Track Our Gear: Keep the IT asset inventory and spare scanners, printers and parts on hand so failed equipment can be replaced quickly.

· Build NetSuite From the Inside: Join the NetSuite implementation team for testing, data checks and process mapping. Work with department leads to document how they work and make sure the system fits the warehouse and the office.

· Be the NetSuite Go-To: Train users and every new hire on NetSuite, answer everyday questions, and manage users, roles and permissions. Build saved searches, reports, dashboards and quick guides so people can help themselves.

· Grow Into the System Owner: After go-live, take on NetSuite administration, including workflows, data quality, quarterly access reviews, and tracking change and feature requests.

· Back Up Leadership: Handle day-to-day support so the Director of Technology can focus on major projects, infrastructure and security.

· Promote Core Values: Live out our values in every interaction, both internally and externally.

· Other projects as assigned.

· 2+ years of hands-on help desk, desktop or hardware support experience.

· Familiarity with Microsoft 365 and Active Directory / Entra ID user administration.

· Must have experience working with an ERP system.

· A patient, clear communicator who can explain technology to non-technical users.

· Organized and detail-oriented, with the discipline to document what you do.

Preferred

· Associate degree in Information Technology or a related field, or equivalent hands-on experience.

· NetSuite experience (user, power user or administrator), or a NetSuite Administrator certification.

· Experience with handheld scanners, Zebra label printers or other warehouse technology.

· Experience on an ERP implementation or system rollout.

· CompTIA A+, Network+ or similar certifications.

Physical requirements

Regular time on the warehouse floor. Must be able to stand and walk for long periods and lift up to 50 lbs. Occasional after-hours support during system cutovers or outages.

Why PTC?

· Core Values: Family, Team Player, Straight To The Point, and Detail Oriented.

· Flexibility: We want to make sure our staff are present for their families.

· Growth: Build hands-on ERP skills during a live NetSuite implementation, with a clear path into business systems administration.

· Competitive pay + performance-based incentive opportunities

· Company-paid medical insurance

· 401(k) + company match

Ready to roll up your sleeves and keep us running?

Apply now and help us shape the future of Power Train Components!

Power Train Components is an Equal Opportunity Employer.

Pay: $60,000.00 - $65,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance