IT Hardware Deployment Analyst

The ideal candidate has experience working with Zebra devices, handheld scanners, warehouse hardware, label printers, and mobile device management (MDM) solutions. This person will be responsible for staging, configuring, deploying, testing, and troubleshooting equipment while partnering with IT teams, project managers, vendors, and warehouse operations.

This is a 12-month contract opportunity with the potential to transition into a permanent position based on business needs, budget approval, and individual performance.

What You’ll Do

• Support a large-scale warehouse technology rollout, including equipment staging, configuration, installation, testing, go-live support, and post-deployment stabilization.
• Configure, deploy, maintain, and troubleshoot Zebra mobile computers, handheld scanners, wearable devices, tablets, and related warehouse equipment.
• Install, configure, and troubleshoot label printers, preferably Printronix devices.
• Enroll, configure, secure, and manage mobile devices using MDM platforms such as SOTI MobiControl, Ivanti, or similar solutions.
• Coordinate equipment deployment schedules with project managers, IT Operations, network teams, application teams, vendors, and distribution center leadership.
• Perform pre-deployment testing, including firmware and software verification, wireless connectivity checks, application readiness, asset identification, and equipment preparation.
• Provide hands-on, on-site support during deployments and go-live activities, including device swaps, hardware troubleshooting, and issue resolution.
• Maintain accurate inventory, asset, configuration, shipment, repair, and deployment records using ServiceNow or similar tracking platforms.
• Coordinate equipment shipping, receiving, staging, storage, and repair processes.
• Develop and maintain deployment checklists, standard operating procedures, configuration documentation, and troubleshooting guides.
• Respond to technical support requests and coordinate escalations with internal IT teams and third-party vendors.
• Follow established security, safety, change-management, and asset-management procedures.

• 2+ years of experience in IT hardware deployment, field services, technical support, warehouse technology, or a related environment.
• Hands-on experience configuring, deploying, and troubleshooting Zebra hardware and mobile devices.
• Experience installing and supporting label printers; Printronix experience is a plus.
• Experience with an MDM platform such as SOTI MobiControl, Ivanti, or a comparable enterprise mobility management solution.
• Working knowledge of device staging, imaging, enrollment, firmware updates, wireless connectivity, peripherals, and hardware break/fix.
• Experience documenting incidents, assets, and resolutions in ServiceNow or a comparable IT service management platform.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Teams, and Word.
• Valid driver’s license and ability to meet applicable travel and site-access requirements.
• Willingness and ability to travel at least 50% of the time, including overnight and multi-day trips.
• Ability to lift, carry, pull, and move equipment weighing up to 40 pounds, with or without reasonable accommodation.

Nice to Have

• Experience supporting a Manhattan Warehouse Management System (WMS) implementation or similar warehouse technology rollout.
• Experience with large-scale, mu