Desktop Support Specialist

• Hardware Support:
• Perform racking, stacking, and decommissioning of servers, network, and storage equipment.
• Replace hardware components such as hard drives, memory, power supplies, and cables.
• Label, inventory, and document all hardware changes.
• Physical Infrastructure Maintenance:
• Monitor and manage structured cabling (fiber/copper) installations and patching.
• Assist with power and cooling infrastructure checks.
• Ensure cleanliness, safety, and organization of the data center.
• Troubleshooting & Incident Support:
• Respond to service tickets for physical interventions (e.g., system reboots, cable reseating, LED status checks).
• Collaborate with remote teams to provide diagnostics and status updates.
• Escalate issues as needed to appropriate teams.
• Monitoring & Documentation:
• Maintain logs of activities and interventions.
• Provide regular reports on equipment status and completed tasks.
• Use monitoring tools and asset management systems as needed.

• 1-3 years of experience in a hands-on IT support or data center environment.
• Basic knowledge of servers, networking equipment, and structured cabling.
• Comfortable using hand tools and diagnostic devices.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• Ability to lift equipment up to 50 lbs and work in physically demanding environments.
• Good communication and problem-solving skills.
• Willingness to work in shifts, including nights and weekends, if required.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Data Center-specific training.
• Experience with enterprise hardware vendors (e.g., Dell, Cisco, HP, IBM).
• Familiarity with data center best practices and safety protocols.
• Exposure to ITIL or similar service frameworks.

• On-site presence in a secure data center facility.
• Work involves standing, walking, bending, and lifting for extended periods.
• Use of PPE and adherence to strict access and safety controls.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year., * 401(k)