IT Administrator - 365

The IT Administrator - 365 is responsible for the administration of Microsoft 365 (M365) online environment and overseeing the life cycle of the organization’s M365 Office platforms as a service. This role requires a deep understanding of M365 services, including email, Identity and Access Management, Microsoft Data Management, Governance, Microsoft Client & Device Management Solutions for provisioning, user training, support services, and related technologies. Also, this position is required to support for services including but not limited to: Exchange Online, SharePoint Online, OneDrive, OneNote, Power Apps, Power BI, Teams, Project, Visio, Visual Studio, Microsoft Azure Cloud tools (Entra ID, Intune, and Autopilot). Includes monitoring, applying security policies, and troubleshooting of endpoints. This position will work collaboratively with the lead and IT Supervisor to ensure that the M365 can deliver the services our customers need., An IT Administrator will provide enterprise support; plan, design, maintain, and implement services within a specified technical discipline. Assist and support IT employees to resolve technology development and integration issues and accommodate growth and expansion. Responsible for the performance, security, and operations of specific assigned systems. Technical disciplines: Systems Administration - Responsible for enterprise servers, storage, authentication, cloud services, enterprise operating systems, computer systems security, all related enterprise computing hardware infrastructure, administration, and configuration. Large servers, virtual hosts, virtual servers, enterprise storage systems, directory services for identity and access management, and enterprise cloud services.

SUPERVISION RECEIVED Work under the general supervision of an IT Supervisor, IT Manager, or designee who assigns work, establishes goals, and reviews work for conformance to technical and department standards and in compliance with department goals. SUPERVISION EXERCISED Supervision is not a responsibility; however, this classification may include lead worker duties as defined in the Marion County Personnel Rules.

Typical Duties - Duties include, but are not limited to the following

Technology Support and Management

• Manage user licenses for identities and access controls within the M365 admin center, including but not limited to: Entra ID, OneDrive, OneNote, Outlook online, Exchange Online, Intune, Autopilot, Power Apps, Power BI, SharePoint.
• Help implement Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to enhance security and user experience.
• Document the configuration of Role-Based Access Control (RBAC) and privilege management to enforce least privilege access principles.
• Administer Exchange Online, including mailbox management, distribution lists, mail flow rules, and message hygiene settings.
• Manage Microsoft Teams for collaboration, including channels, meetings, chat and integration with other M365 services.
• Assists with designing, planning, and implementing M365 solutions to meet the organization’s business needs and technical requirements.
• Document the configuration of administration for M365 services, including but not limited to: Exchange Online, Outlook Online, SharePoint Online, Teams, OneDrive for Business, OneNote, Power Apps, Power BI, and Office 365 applications.
• Document and configure Microsoft 365 Business Security Best Practices to provide secure computing for compliance requirements, including but not limited to: CJIS, PCI, PII, HIPAA, FERPA, and FISMA.

Infrastructure Governance and Lifecycle Management

• Document, configure Microsoft Lifecycle policy.
• Manage, configure, and implement user Lifecycle Management for M365 Software.
• Implement data governance policies to protect and manage data across M365.
• Monitor and manage data usage and storage consumption, optimizing resources and addressing potential compliance risks.
• Collaborate with stakeholders to define and enforce Information Lifecycle Management (ILM) policies and procedures.
• Document, configure, and Implement Microsoft security and compliance features such as Data Loss Prevention (DLP), Conditional Access, and information protection policies.
• Optimize SharePoint Online sites and libraries for Document Lifecycle Management, version control, and collaboration workflows.

Infrastructure Support

• Provide training and support to end-users on M365 applications and features, promoting best practices for productivity and collaboration.
• Develop and maintain self-service resources such as knowledge base articles, FAQs, and video tutorials.
• Assist with user onboarding and offboarding processes, ensuring seamless transition of access and data.
• Perform root cause analysis of incidents and implement preventive measures to minimize future disruptions.
• Stay current with M365 updates, releases, and roadmap announcements, evaluating new features and capabilities for adoption.
• Identify opportunities to utilize the Power Platform for process automation, workflow, optimization, cost reduction with the M365 environment. Monitor the health and performance of M365 services using built-in tools and third-party monitoring solutions.
• Troubleshoot and resolve technical issues related to M365 services, collaborating with Microsoft support as needed.

Operations Standards

• Comply with IT Operations standards governing County technology facilities, including restricted-use requirements for server rooms and telecommunications closets, by ensuring server rooms and telecommunications closets remain free of unauthorized materials, maintaining required clearances, and promptly reporting safety, access, or compliance concerns. Adheres to approved exception processes when applicable.

Other Job Duties

• Engage with stakeholders to gather feedback, priorities enhancements, drive continuous improvement initiatives.
• Participate in meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform the job.
• Other duties as assigned., * Must possess a current driver’s license in the applicant’s state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: http://apps.co.marion.or.us/APAP/.The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position
• This assignment is represented by a union.
• This is a full-time position, which is eligible for overtime.
• Typical Work Schedule: Monday through Friday, 8:00 A.M. - 5:00 P.M., with flexibility depending upon the needs of the department and program. Must be available to perform assigned rotating after-hour duties.

• Bachelor’s degree in computer systems or related area; AND

• Two years of responsible technical experience in enterprise infrastructure related discipline; OR

• Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.

Preference will be awarded to applicants with the following experience:

• Certification in PowerShell scripting for automation.

• Certification in M365 environments.

• Certification in M365 security and compliance features, such as DLP, information protection, and audit logging.

• Certification in Microsoft or cloud certifications such as MS-900 and MS-102.

• Certification in the Azure environment.

• Certification in Intune or Endpoint Configuration Manager for application and device management.

• Certification in Information Technology Infrastructure Library (ITIL)., Considerable knowledge of enterprise infrastructure; hardware and software installations; advanced research and analysis concepts and techniques; project management techniques; and general planning concepts. Skill and ability to communicate effectively both orally and in writing; convey technical and complex information; troubleshoot and resolve user concerns and operational problems; assess capacity and future needs of enterprise infrastructure; perform enterprise infrastructure installations; train and direct others in use of system; coordinate and implement projects; establish and maintain cooperative working relationships with system users and other county personnel. Ability to plan, schedule and implement system changes or upgrades to production systems with minimal user impact.

Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.

Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, . For a complete and detailed overview of the MCEA benefits package, , and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.

Salary and benefits are subject to union contract negotiations and may change as a result.

DOCUMENTS REQUIRED FOR VETERANS’ PREFERENCE

• One of the following:
• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
• Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR

• Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
• A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
• Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/

Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.