Computer Support Assistant ( IT@JH Networking, Telecom and Data Ctr)

IT@JH Networking, Telecom and Data Center is seeking a Computer Support Assistant who is responsible with guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network or other hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations network service provision suite to include wireless networking.

Specific Duties and Responsibilities

• The Johns Hopkins Wireless Team has a significant amount of surveys and fleet replacements tasks to complete while large number of students are not on campus.
• The person filling this role will assist with,
• Fleet replacement working directly with Network Engineers.
• Learning how to conduct wireless surveys using Ekahau.
• Learn basic network functions for routing and switching.
• Learning RF coverage, inhibiters, AP design, and client/device troubleshooting.

• High School Diploma or graduation equivalent. Some college.
• Some experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Computer experience.
• Technical training on devices.
• Networking or wireless technology., Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.