IT Help Desk Analyst

We are seeking a Tier 1 Help Desk Analyst to provide first-level technical support for end users across the organization. This role is the front line of IT support - responsible for troubleshooting hardware, software, and network issues, managing support tickets, and ensuring timely resolution or escalation of user requests., * Serve as the first point of contact for all IT support requests via phone.

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and common business applications.
• Assist with password resets, account access, and basic network connectivity issues.
• Log, categorize, and track all incidents in the IT ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Escalate complex issues to Tier 2 or Tier 3 support when necessary, providing clear documentation.
• Support software installations, updates, and configuration of end-user devices.
• Provide excellent customer service and clear communication with non-technical users.

• Technical support exposure and excellent customer service skills
• Strong customer service attitude and sense of urgency with a proactive approach
• Enthusiastic answers/personality on calls
• Familiarity with IT concepts
• Technically capable of password resets, windows support, server support

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future