IT Service Desk Specialist (Systems Admin Path)

Provide Tier 1 support for hardware, software, and networking issues.

• Resolve tickets via phone, email, Teams, and in-person.

• Train employees on Microsoft 365, SharePoint, Teams Phone, Autodesk, Bluebeam, and other business tools.

• Manage user accounts in Active Directory and Entra ID (account creation, permissions, access adjustments).

• Assist with Intune device onboarding, compliance, and application deployment.

• Support system maintenance: updates, patches, monitoring, and backups.

• Configure and deploy hardware (PCs, laptops, printers, scanners, peripherals).

• Support secure onboarding/offboarding including accounts, licensing, and hardware recovery.

• Maintain inventory records for hardware, software, and licenses.

• Assist with procurement of IT equipment and software.

• Occasionally travel to nearby properties in the Salt Lake, Davis, and Weber counties to assist employees on-site.

• Report to and collaborate with Tier 2/IT Director, escalating issues and participating in various projects and objectives.

• Other duties and responsibilities as needed while the company continues to grow and evolve.

Minimum 1-3 years of experience in IT Support or Helpdesk.

• Strong troubleshooting abilities in Windows and Mac environments.

• Experience supporting a Microsoft 365 environment and applications.

• Understanding of networking basics: TCP/IP, DNS, DHCP, etc.

• Clear and professional communication skills.

• Detail oriented and focused on the end-user experience.

• Proactive problem-solving and a drive to improve processes.

Preferred Qualifications

• A+, Network+, Security+, or other equivalent certifications or experience.

• Experience with Entra ID (Azure AD) identity management and hybrid systems.

• Experience with Microsoft Intune (device and application management).

• Familiarity with SharePoint Online administration.

• Exposure to Barracuda email filtering or similar security tools.

• Experience with Autodesk, Bluebeam, or Entrata platforms.

• Desire and aptitude for advancing into a System Administrator role., Hands-on experience with local and cloud systems, security, and a breadth of projects and technologies.

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance