NOC/Datacenter Technician
THE PHOENIX
Gallatin, TN, United States
about 1 month ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Compensation
$47,840.0 - $49,920.0
Working hours
Regular working hours
Job source
Tech stack
Data Centers
Linux
Networking Hardware
Routing
Network Routers
Diagnostic Tools
Firewalls (Computer Science)
Juniper
Computer Equipment
Network Support
Network Server
Cisco
Job description
- Install, configure, and deinstall enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).
- Perform troubleshooting on cabling, powering up/down, and handoff to internal teams.
- Conduct hardware break/fix activities, including replacement of Field Replaceable Units (FRUs), optics, network line cards, supervisor cards, chassis hardware, and other modular components.
- Troubleshoot and resolve hardware, network link, device, and configuration issues, isolating and fixing problems on-site.
- Test, clean, and troubleshoot fiber optic, copper, and telecom cables; trace and isolate cables through patch panels.
- Use internal automation tools, scripts, and software to configure, monitor, and repair network equipment.
- Schedule and perform network maintenance, repairs, and upgrades while minimizing impact on production systems.
- Manage Return Merchandise Authorization (RMA) processes, including creating RMA requests with vendors, coordinating replacements, and tracking defective and replacement parts
Requirements
- 1- 2+ years of experience in computer hardware, networking, and troubleshooting.
- Strong technical background in server and network hardware, including routing and switching technologies and protocols.
- Experience with enterprise/service provider network hardware platforms (e.g., Juniper, Cisco, Arista).
- Proficiency in Linux OS, CLI navigation, and industry-standard troubleshooting tools and methodologies.
- Excellent problem-solving, analytical, verbal, and written communication skills.
- Ability to work effectively in a fast-paced, dynamic environment and collaborate with cross-functional teams.
- Ability to lift up to 40 pounds and work in a physically demanding environment (standing, walking, bending, lifting).
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