Help Desk Specialist - Secret Cleared

Zachary Piper

Centennial, CO, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$70,000.0

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Complex Networks Cyber Security Computer Networks Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Link 16 Network Architecture Routing Software Deployment Systems Integration TCP/IP

+3 more

Computer Network Operations Information Technology Operational Systems

Job description

Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 operational environment, resolving user-reported hardware, software, application, and connectivity issues.
Monitor and respond to support requests through multiple channels, utilizing ticketing and monitoring tools to prioritize incidents, track trends, and ensure timely resolution.
Troubleshoot complex network and communications issues involving Link 16, JREAP-C, SIPR connectivity, application deployment failures, and mission system performance.
Support mission operations by maintaining Systems Integration Laboratory (SIL) capabilities, assisting with mission initialization activities, and ensuring operational system availability.
Escalate advanced technical issues to Subject Matter Experts while coordinating resolution efforts, documenting solutions, and improving support processes through operational analysis and reporting.

Requirements

2-8 years of experience supporting enterprise help desk, network operations center (NOC), systems administration, or technical support environments
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred
Experience providing Tier 1 and/or Tier 2 technical support for Windows-based systems, applications, and network infrastructure
Ability to diagnose and troubleshoot software, hardware, operating system, connectivity, and application-related issues
Experience working with ticket tracking systems, incident management processes, and operational support workflows
Familiarity with networking concepts including TCP/IP, DNS, VPNs, routing, switching, and secure communications
Ability to communicate technical issues clearly to end users and senior technical personnel
Experience supporting secure government, defense, or mission-critical environments preferred
Strong analytical, troubleshooting, documentation, and customer service skills

Benefits & conditions

Salary Range: $70,000+ flexible based on experience and shift
Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
Flexible working schedule
Unlimited opportunities for growth

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