Help Desk Specialist (Secret Cleare

Zachary Piper

Centennial, CO, United States

4 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$62,400.0 - $91,520.0

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Microsoft Windows Domain Name System (DNS) Monitoring of Systems Issue Tracking Systems Virtual Private Networks (VPN) Routing Systems Integration TCP/IP Enterprise Software Applications Software Troubleshooting

Job description

Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution.
Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
Document troubleshooting and corrective actions and escalate complex issues to appropriate technical teams.
Support mission operations and Systems Integration Laboratory (SIL) activities as needed.

Requirements

2+ years of experience providing Tier 1/Tier 2 technical support.
Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
Strong troubleshooting, communication, documentation, and customer service skills.
Bachelor’s degree required.
Active Secret Clearance required.
Ability to work in a 24/7 operational environment, including assigned shifts.

Benefits & conditions

Hourly Rate: $30.00 - $44.00/hr depending on experience and shift assignment
Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), and Sick Leave as required by law