Information Technology Manager

• Under limited supervision: plans, designs, directs, implements, organizes, operates and executes projects, programs, services, and operations of the Information Technologies Division.
• This position is responsible for the lifecycle of Tri-Com’s information systems infrastructure, including but not limited to: network, cyber security, servers, storage systems, telephone, computer, audio/visual equipment and software related to all systems including the 9-1-1 phone system, computer aided dispatch program and radio management.
• Ensures the telephone and data networks, and all computers, servers, email and voicemail are functional for all Tri-Com employees.
• The Information Technology Manager coordinates the information needs of Tri-Com to ensure consistency with Tri-Com’s overall cyber security and strategic technology plans.
• There is an expectation of after-hours availability in times of hardware or software issues when on-duty staff cannot resolve the issue., * Office automation, network and operating systems, various public safety software applications
• Local Area Network (LANs) and Wide Area Networks (WANs)
• GIS and its application to local government and public safety
• All applicable state, federal and local ordinances, laws, rules and regulations
• All computer applications and hardware related to performance of the essential functions of the job
• Department organization, standard operating guidelines and policies, rules, and regulations
• Records retention and FOIA laws
• Mission critical public safety systems, including but not limited to: Computer Aided Dispatch, mobile data computers, 9-1-1 Phone Systems, radio systems, and various public safety related interfaces (i.e. RMS & LEADS)
• Server virtualization (VMware preferred)
• Overall cyber security, firewall configuration and maintenance (Palo Alto knowledge desired), and VPN configuration
• Microsoft SQL Server Database management
• Windows Server configuration and administration
• Windows Workstation configuration and maintenance

Tri-Com provides 9-1-1 and dispatch services for seven (7) police departments and six (6) fire departments primarily located in Kane County in the far western suburbs of Chicago. Tri-Com serves an area of 200 square miles and a population of approximately 225,000 residents. TriCom employs an Executive Director, Deputy Director, IT Manager, Training Manager, CAD Administrator, GIS Administrator, Administrative Coordinator, Radio Technician, QA/QI Coordinator, 18 dispatchers and 3 working shift supervisors. Tri-Com is seeking highly skilled, motivated, and qualified candidates for the position of IT Manager., * Must be 21 years of age

• Bachelor’s degree from an accredited college or university in computer science or related field; minimum of seven (7) years of experience in related field
• Any combination of education, training, and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job
• Experience in the public sector, specifically with information technologies in public safety communications is highly desirable

Licenses and Certifications:

• Must possess a valid Illinois driver’s license
• Microsoft Certification desirable
• Cisco Certification desirable
• ENP Certification desirable

Knowledge of:

• 9-1-1, police and fire/EMS operations and skilled at interacting with staff across all three disciplines
• Personal computer skills, email, record keeping database activity, and word processing
• Computer networks and desktop support

• Hiring Range DOQ: $109,760 - $125,760 Salary Range: $109,760 - $147,754 Benefits:

• Health/Dental insurance
• Life insurance
• IMRF pension