911 Telecommunications Dispatcher

SUMMARY OF RESPONSIBILITIES: Under the direct supervision of the Telecommunications Dispatch Supervisor, performs a wide variety of communication related tasks, including: receives complaints and requests for services; provides emergency dispatch pre-arrival instructions; dispatches appropriate public safety personnel, operates computerized communication equipment; and monitors/directs public safety personnel., * Answers incoming emergency and non-emergency telephone calls from citizens and public safety personnel using a computer aided dispatch system. Analyzes the nature of the call, assigns priority. Dispatches the proper agency to respond.

• When appropriate, provides medical pre-arrival instructions in accordance with established procedures.
• Maintains contact with public safety personnel regarding their location and status.
• Monitor direct emergency alarms and answer non-emergency calls.
• Provide information to public safety personnel or enters information into the computer system.
• Monitors and operate a variety of communications equipment, including radio, telephone, and computer.
• Accurately and rapidly type detailed information on a computer keyboard regarding the situation in order to process information or to update public safety personnel.
• Prepares and maintains accurate records and logs of all radio transmissions and telephone calls. Records, files, and updates various information systems.
• Performs all other duties as required and/or assigned.

• Must have regular, reliable and predicable attendance.
• Must be willing to work rotating shifts which includes nights, weekends, holidays and mandatory overtime and irregular job assignments.
• Must be willing to testify in court and attend training.
• At least 18 years of age.
• At least one year experience in work that requires public contact including, but not limited to, work as a receptionist, radio dispatcher/operator, switchboard operator and/or office clerical support.
• Must be able to read maps.
• Additional experience is preferred.
• Required certifications in LEADS (Law Enforcement Agency Data System) within 30 days of employment; EMD (Emergency Medical Dispatch) and CPR within 12 months of employment. Training provided onsite.

EDUCATION: High school diploma and or GED equivalent.

ABILITIES:

• Requires excellent computer skills, including the ability to accurately type at least 30 wpm.
• Requires excellent verbal and written communication skills. -
• Requires the ability to remain calm and decisive under stressful situations.
• Requires the ability to establish priorities under critical timelines.
• Requires the ability to prepare a complete and accurate/detailed records and reports.
• Requires the ability to preform dictation by audio and video conversations/tapes.
• Preference will be given to those with knowledge of communication center procedures; of the functions and resources of public safety agencies; and procedures for handling individuals experiencing stressful circumstances.

PHYSICAL REQUIREMENTS:

• Must be able to lift, carry, push, and/or pull up to 25 pounds.
• Must be able to sit and/or stand for extended periods of time.

• 457(b)
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance