Technical Support Specialist

• Promptly respond to user tickets/inquiries in reference to PC’s, network systems, hardware, software, printers, copiers, scanners and phone system.
• Provide IT support which includes installation and troubleshooting of hardware, software, and all applications, including any customization as necessary.
• Will be asked to troubleshoot communication, networking, computer and printer issues, and assist users via phone, remote or onsite.
• Assist with server maintenance and network administrative activities.
• Assist with IT Audit, Disaster Recovery backup/recovery/testing.
• Establish and run vulnerability scans (OVAL) for testing, document new patches before deployment.
• Maintain patching on computers.

• Microsoft Operating Systems
• Office 365
• Active Directory
• Data Backup/Restore
• Must be able to travel occasionally and when needed to remote branches.
• Must be able to squat, bend and lift up to 40 pounds.

Ideal candidates will have strong communication skills and work well in a team setting as well as demonstrate flexibility in working Monday - Friday, 7:30 am to 4:30 pm., * As part of the candidate screening processes, DOCCU runs checks on background, credit, and bondabilty. Are you confident in positive results on such screenings?

Education:

• High school or equivalent (Required)

Experience:

• IT: 2 years (Preferred)

Full Benefits Package. Competitive Salary DOE.

Job Type: Full-time

Pay: From $42,720.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance