Senior Support Lead
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Role details
Tech stack
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Job description
Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.Process Management: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).
Requirements
Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.Process Management: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).
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