Salesforce CRM Specialist (TargetX)

Concordant LLC is seeking an experienced Salesforce / TargetX CRM Specialist to provide on-site support for a client in Columbia, South Carolina.

This position will focus on maintaining and troubleshooting Salesforce and TargetX communication campaigns, supporting departmental recruitment and engagement initiatives, and assisting with the transition to Slate CRM.

This is an eight-month, fully on-site contract engagement with the possibility of extension based on client needs.

Key Responsibilities

• Create, schedule, maintain, and troubleshoot automated email and drip campaigns using TargetX Communication Planner.
• Configure campaign audiences, filters, scheduling, and communication workflows.
• Develop and maintain email templates, recipient lists, and campaign documentation.
• Test campaigns, troubleshoot delivery issues, and ensure accurate audience targeting.
• Collaborate with departments to improve recruitment and engagement communications.
• Maintain Salesforce reports, dashboards, objects, fields, and related CRM data.
• Monitor campaign effectiveness and resolve technical or configuration issues.
• Document existing campaigns, integrations, and business rules to support migration to Slate CRM.
• Assist with CRM migration, data validation, testing, and user training.
• Coordinate with IT teams, stakeholders, and vendors to resolve system issues.

• Experience working with Salesforce CRM and TargetX.
• Hands-on experience with TargetX Communication Planner.
• Experience creating, managing, and troubleshooting automated email and drip campaigns.
• Proficiency with Salesforce reports, dashboards, objects, fields, and data management.
• Experience resolving CRM configuration, audience selection, scheduling, and email delivery issues.
• Strong analytical, troubleshooting, communication, and organizational skills., * Experience supporting Salesforce and TargetX in higher education.
• Experience with admissions, recruitment, enrollment management, or student services.
• Familiarity with Slate CRM or CRM migration projects.
• Experience with Salesforce Flow and automation tools.
• Knowledge of HTML and CSS for email communications.
• Experience with Salesforce Data Loader, integrations, and third-party applications.
• Experience developing technical documentation and providing end-user training., * Bachelor’s (Required), * Salesforce CRM: 3 years (Required)
• TargetX: 3 years (Required)
• TargetX Communication Platform: 3 years (Required)
• managing automated email or drip campaigns: 3 years (Required)
• Salesforce reports, dashboards, objects, fields: 3 years (Required)
• troubleshooting CRM & campaign related issues: 3 years (Required)
• HTML and CSS: 1 year (Required)
• CRM integrations/third party applications: 1 year (Required)