IT Support & User Administrator

• Incident Support: Diagnose and resolve daily hardware, software, network, and peripheral issues for local and remote employees.
• Identity & Access Management: Execute user onboarding and offboarding workflows, including account provisioning, group policy/role assignment, and credential management (e.g., Active Directory / Entra ID, Microsoft 365).
• Endpoint Management: Deploy, configure, and maintain employee workstations (Windows), mobile devices, and software using endpoint management tools (Intune/MDM).
• Hardware Lifecycle: Assist with device imaging, inventory tracking, hardware upgrades, and secure equipment disposal.
• New Hire Orientation: Lead weekly/bi-weekly IT orientation sessions for new employees, guiding them through hardware setup, account access, productivity tools, and communication channels.
• Cybersecurity Education: Facilitate interactive cybersecurity awareness training (covering phishing identification, password hygiene, safe remote work habits, and social engineering risks).
• Documentation & Knowledge Base: Create clear, engaging documentation, quick-reference guides, and short video tutorials for end-user self-service.
• Continuous Improvement: Assess user friction points and tech-related support trends to develop proactive training materials that reduce ticket volume.

• 1-3 years of experience in an IT help desk, desktop support, or technical support role.
• Solid experience supporting Windows OS environments in a corporate setting.
• Hands-on familiarity with cloud productivity suites (Microsoft 365).
• Understanding of core identity and networking concepts (Active Directory/Entra ID, DNS, DHCP, VPNs, MFA, SSO).

Skills and Personal Characteristics

• Exceptional Communication: Clear, warm, and articulate verbal and written communication skills across all levels of the organization.
• Empathy & Patience: A service-first mindset that views user mistakes or tech struggles as learning opportunities rather than frustrations.
• Adaptability & Creativity: The ability to make security and technology concepts engaging, memorable, and interactive.
• Problem-Solving & Resourcefulness: Curiosity to troubleshoot unfamiliar issues paired with sound analytical thinking.

Physical Requirements

• Ability to routinely lift computer equipment up to 50 pounds
• Ability to assist in lifting or maneuvering computer equipment weighing 51-100 lbs. on occasion, * Computer: 2 years (Preferred)

Ability to Commute:

• Granger, IA 50109 (Required)

This position is on-site at our corporate office in Granger, IA, located at 1803 Burr Oak Blvd., Granger, IA 50109. (Position is not remote, in office work is required)

What we offer:

• Quarterly bonus program
• Health/dental insurance
• Life insurance
• 401K w/matching
• Flexible Spending Account
• Paid Time Off (up to 2 weeks accrued in the first year of employment)
• 7 Paid Holidays

Employment contingent on passing a pre-employment physical and drug screens., * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Barr-Nunn Transportation, a premier truckload carrier in business for over 43 years, is currently seeking an IT Support & User Administrator to join our team!, Barr-Nunn is a career destination for passionate and talented people seeking growth and opportunity with an industry leader. Our work environment fosters personal growth and advancement while maintaining safety as our top priority in all our business practices. Our people are passionate about continual learning, display mutual respect and give their best every day. Please see below for job duties.