IT Product Owner Lead - ServiceNow
The Mosaic Company
Tampa, FL, United States
about 1 month ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Agile Methodology
Google App Engines
JIRA
Microsoft Azure
Cyber Security
Data Mapping
Scrum Methodology
Systems Integration
Technical Debt
Information Technology
Tools for Reporting
+1 more
Servicenow
Job description
- Own and maintain the ServiceNow product vision, multi-year roadmap, objectives, and prioritized backlog. Evaluate demand based on business value, strategic alignment, risk, dependencies, user impact, regulatory needs, platform fitness, and delivery capacity; make and communicate prioritization decisions.
- Partner with business stakeholders, process owners, users, platform leadership, architects, and delivery teams to discover and define desired outcomes. Translate approved demand into epics, features, user stories, acceptance criteria, process requirements, and measurable success indicators that are clear and ready for delivery.
- Lead product delivery from intake through release by providing timely decisions and clarifications, participating in planning, refinement, reviews, and demonstrations, resolving priority and scope questions, managing dependencies, and ensuring the team is working on the highest-value outcomes.
- Coordinate user acceptance testing and stakeholder sign-off, confirm delivered work meets acceptance criteria, support release readiness and adoption, monitor product usage and outcome measures, and use feedback and performance data to drive continuous improvement.
- Support platform governance, financial stewardship, and lifecycle planning by promoting out-of-box capabilities and reusable solutions, controlling unnecessary customization and technical debt, contributing to upgrade and module adoption plans, monitoring licensing and vendor commitments, maintaining product documentation, and performing other job duties and projects assigned.
Requirements
- Bachelor’s degree in Business, Information Technology, Computer Science, or related field or equivalent experience.
- Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile product certification or experience (Preferred)
- ITIL Foundation (Preferred)
- Minimum 5 years of experience in product ownership, product management, business analysis, platform delivery, or a related technology role
- Demonstrated experience owning a product roadmap and backlog and prioritizing competing demand across multiple stakeholders
- Experience translating business needs into epics, features, user stories, acceptance criteria, process requirements, and measurable outcomes
- Working knowledge of ServiceNow capabilities and enterprise workflow platforms; experience with ITSM and one or more of ITOM, ITAM, HRSD, SPM, SecOps, or App Engine preferred
- Experience with Agile delivery practices, backlog refinement, planning, demonstrations, user acceptance testing, release readiness, and value realization
- Understanding of platform governance, out-of-box-first design, technical debt, integrations, data quality, security, risk, compliance, and lifecycle management
- Experience using Jira, ServiceNow Agile Development, Azure DevOps, or comparable work-management tools
- Experience working with global, cross-functional teams and external service providers or vendors
- Strong business acumen, analytical thinking, negotiation, facilitation, and decision-making abilities.
- Working knowledge of ServiceNow and its core workflow, reporting, dashboard, demand, portfolio, and Agile delivery capabilities
- Proficiency with Jira or similar backlog-management tools, Microsoft 365, process-mapping tools, and data/reporting tools
- Strong product leadership and ability to communicate a clear vision, priorities, decisions, and expected outcomes
- Excellent verbal, written, listening, facilitation, negotiation, and presentation skills
- Ability to influence without direct authority and align diverse business and technical stakeholders
- Sound judgment and willingness to make transparent trade-off decisions based on value, risk, dependencies, and capacity
- Strong organizational skills with the ability to manage multiple priorities, dependencies, and deadlines
- Customer- and employee-focused mindset balanced with platform governance, sustainability, and enterprise standards
- Ability to challenge unclear requirements, prevent unplanned scope growth, and maintain a ready, prioritized backlog
- Strong analytical, problem-solving, conflict-resolution, and continuous-improvement skills
- Ability to work effectively across cultures, functions, and geographic regions
- Self-motivated, highly professional, collaborative, and results-oriented
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