Product Owner - ServiceNow

FlexTG is seeking a highly skilled ServiceNow Product Owner to lead the strategy, evolution, governance, and optimization of our ServiceNow platform. This is not a traditional Product Owner role. We are looking for a true ServiceNow product expert who understands the full ServiceNow ecosystem, including platform capabilities, modules, workflows, integrations, governance, and long-term platform strategy.

The ideal candidate will bring deep experience evaluating current-state environments, designing future-state solutions, managing organizational change, and driving successful platform adoption across the business. This individual must be comfortable partnering with stakeholders at all levels, facilitating complex discussions, influencing decision-making, and translating business needs into scalable ServiceNow solutions.

This role will serve as the primary bridge between business stakeholders and technical teams while helping shape how work is managed across the organization. The successful candidate will be a strategic thinker, a strong communicator, and a proven problem solver capable of navigating complex platform challenges and delivering measurable business value.

What You’ll Do

• Own the strategic vision, roadmap, and continuous improvement of the ServiceNow platform.
• Serve as the primary liaison between business stakeholders, leadership teams, and technical resources.
• Act as the organization’s subject matter expert on ServiceNow capabilities, modules, workflows, integrations, and platform best practices.
• Evaluate current-state processes and design future-state solutions that improve efficiency, scalability, governance, and user experience.
• Partner with stakeholders to understand operational needs, pain points, and opportunities for platform optimization.
• Translate business requirements into user stories, acceptance criteria, and prioritized development work.
• Drive platform governance and ensure enhancements align with organizational objectives and long-term platform strategy.
• Lead backlog refinement, sprint planning, release planning, testing coordination, user acceptance testing, and post-release validation activities.
• Collaborate with developers, administrators, analysts, and technical teams to ensure successful delivery of platform enhancements.
• Identify automation opportunities and process improvements that increase efficiency and business value.
• Influence organizational change through communication, stakeholder engagement, training, and adoption strategies.
• Manage competing priorities, dependencies, risks, and platform initiatives while balancing business needs and technical constraints.
• Monitor platform adoption, performance metrics, feedback, and operational trends to identify continuous improvement opportunities.
• Communicate recommendations, business impacts, and platform insights to technical and non-technical audiences.
• Promote sustainable platform configuration, documentation, and governance practices that support long-term maintainability and growth.

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, or a related field, or equivalent professional experience.
• 3+ years of experience in Product Ownership, Business Analysis, ServiceNow Administration, ServiceNow Platform Support, or a related technology role.
• 2+ years of hands-on experience working within the ServiceNow platform in an enterprise environment.
• Demonstrated expertise with ServiceNow modules (ITSM, CSM/FSM Module, Workspace), workflows, platform administration, governance, and service management processes.
• Strong understanding of Information Technology Service Management (ITSM), including incident, problem, change, and request management processes.
• Experience evaluating current-state environments and implementing future-state solutions that improve business outcomes and platform maturity.
• Proven ability to solve complex business and technology challenges through strategic platform enhancements and process improvements.
• Experience gathering requirements, documenting business processes, defining user stories, and developing acceptance criteria.
• Strong understanding of Agile methodologies, backlog management, sprint planning, testing, release coordination, and iterative delivery practices.
• Exceptional communication, facilitation, presentation, and stakeholder management skills.
• Ability to effectively partner with executives, business leaders, technical teams, vendors, and end users.
• Strong analytical thinking, problem-solving, prioritization, and decision-making skills.
• Demonstrated ability to influence without authority and drive alignment across diverse stakeholder groups., * Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent Agile certification.
• ServiceNow CSA or CSD certification
• ITIL Foundation Certification
• Experience supporting ServiceNow platform implementations, enhancements, upgrades, or transformations.
• Experience with platform governance, organizational change management, and adoption strategies.
• Understanding of security, risk, and compliance requirements within enterprise technology environments.
• Experience working within complex, multi-functional organizations., * Understands how ServiceNow modules, workflows, integrations, and processes work together across the enterprise.
• Can assess current-state processes and confidently recommend scalable future-state solutions.
• Has experience driving platform adoption, governance, and change management initiatives.
• Excels at communicating with stakeholders at all levels, from frontline users to executive leadership.
• Can clearly explain technical concepts to non-technical audiences.
• Thrives when solving complex business and operational challenges.
• Balances strategic thinking with execution and attention to detail.
• Takes ownership, drives accountability, and consistently delivers results.

• Join a growing national technology organization where your expertise can directly influence enterprise-wide processes and service delivery.
• Serve as a strategic advisor and trusted partner to leaders across the organization.
• Lead meaningful ServiceNow initiatives that improve user experience, operational efficiency, and business outcomes.
• Work in a collaborative environment that values innovation, accountability, and continuous improvement.
• Opportunity to shape the future state of a critical enterprise platform.
• Competitive compensation and benefits package.
• Be part of a company that values expertise, teamwork, and continuous growth.

FlexTG is the largest brand-neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, supporting organizations of all sizes from coast to coast. Our vast support network, innovative technology, and commitment to exceptional customer experiences make us more than best-in-class, we are in a class of our own.

At FlexTG, we are committed to delivering technology solutions that drive operational excellence, empower employees, and create exceptional customer experiences. Our collaborative culture, entrepreneurial mindset, and focus on continuous improvement create opportunities for team members to make a meaningful impact every day., If you’re a ServiceNow expert who enjoys solving complex challenges, influencing strategy, driving adoption, and building scalable solutions that create business value, we’d love to hear from you. Apply today and help shape the future of work at FlexTG.