IT Technician

Working in collaboration with team members from all divisions and with community partners, the IT Technician I provides ongoing support for HDNW and DCN’s computers and networks. Performs help desk support, phone support, resolves software and hardware problems, and provides related instruction and support staff. Demonstrates knowledge of computers and software systems, the ability to apply analysis techniques to resolve computer and software problems, attention to detail, effective verbal and written communication skills, critical thinking, and the ability to establish and maintain effective working relationships with others., * Installs and configures hardware and software, including, but not limited to, PCs, laptops, printers, and cell phones.

• Assists users with technical issues either in person or remotely, using a solid understanding of debugging hardware and software techniques.
• Communicates with users on their level of understanding and writes effective documentation.
• Removes and re-installs IT and office equipment during office changes, including after normal work hours, if needed.
• Travels multiple hours a day, up to two hours at a time to reach remote offices.
• Installs and over sees network cabling.
• Assists with networking maintenance, including, but not limited to LAN, WAN, VPN, and Wireless Access Points.

High school diploma or GED required. Knowledge formally acquired from specialized trainings such as that acquired in approximately one year of college, technical, vocational, trade, or business school is preferred.

Solid understanding of file systems and how to navigate them. Comfortable using Microsoft Office products, including Office 365. Understanding of networking, including LAN/WAN/VPN Wireless Access Points.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance