SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Storage & Backup Engineer (Fresher / L1) We are looking for enthusiastic fresh graduates or early career professionals who want to build a career in IT Infrastructure with a focus on Storage, Backup, and Data Center Operations. The role provides hands-on exposure to enterprise environments while working closely with senior engineers following ITIL processes and best practices., * Follow quality standards, regulatory requirements, and company policies in all assigned tasks. * Support IT Infrastructure operations using ITIL processes (Incident, Service Request, Change, Problem) under supervision. * Assist in handling incidents, service requests, and changes, adhering to defined processes and SLAs. * Support Major Incident activities by assisting senior engineers with diagnostics and documentation. * Ensure a positive customer experience through timely response, quality execution, and clear communication. * Assist in building and maintaining test / lab environments for validation and learning. * Participate in testing, audits, and process reviews as required. * Support project deliverables by executing assigned tasks within defined timelines and quality standards. * Assist with day to day infrastructure operations across compute, network, and basic storage environments. * Maintain operational documentation and update SOPs / runbooks where required.

• Basic understanding of hardware and data center components: o Compute servers o Network devices o Storage systems (fundamental level) * Foundational knowledge of Ethernet and TCP/IP networking: o IP addressing o VLAN basics o Switch fundamentals * Awareness of storage concepts and protocols: o iSCSI o NFS o SMB (conceptual understanding) Storage & Backup Exposure * Basic understanding of Block, File (NAS), and Object storage concepts. * Awareness of enterprise storage platforms (NetApp, Dell EMC, HPE - exposure level). * Basic knowledge of backup and restore concepts and disaster recovery fundamentals. * Understanding of performance, availability, and capacity monitoring concepts. Automation & Tools * Introductory exposure to scripting or automation (Python or PowerShell - basic level). * Awareness of monitoring tools and alerting concepts. * Basic working knowledge of ticketing tools such as ServiceNow or Remedy (or equivalent).

Must Have Skill

Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/Telepresence - Others