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IT and computer support

Broadcom
United States
23 days ago
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Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Compensation
$84,427 - $125,965
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems JIRA Computer Networks Microsoft Management Console Linux Domain Name System (DNS) Virtual Private Networks (VPN) Local Area Networks Network Troubleshooting Linux System Administration
+11 more
Microsoft Office System Center Configuration Manager Windows Servers Network Administration TCP/IP Transmission Control Protocol (TCP) Software Troubleshooting Firewalls (Computer Science) Computer Equipment Information Technology Servicenow

Job description

As an IT and Computer Support professional, you’ll keep users and technology moving by resolving hardware, software, account, and connectivity issues. You’ll provide responsive technical support through help desk systems, manage customer support tickets, and help maintain reliable IT infrastructure across Windows, macOS, and Linux environments. Your impact: By diagnosing and resolving issues clearly and promptly, you help users return to work with less disruption., * Respond to help desk requests, document work, prioritize tickets, and communicate updates with a customer-service focus.

  • Troubleshoot desktops, computer hardware, software, mobile devices, operating systems, and Windows support issues.
  • Diagnose network problems involving LAN (local area network), TCP/IP (Transmission Control Protocol/Internet Protocol), DNS (Domain Name System), VPN (virtual private network), and firewall connectivity.
  • Support Active Directory management, Microsoft Windows Server, GPO (Group Policy Object), SCCM (System Center Configuration Manager), and computer management.
  • Use help desk systems such as BMC Remedy, ServiceNow, or Jira; support Meraki networking and network administration as needed.

Requirements

  • Experience in IT support, desktop support, technical support, hardware support, equipment troubleshooting, software troubleshooting, network troubleshooting, or technical troubleshooting support.
  • Familiarity with Microsoft Office, Windows, macOS, Linux, computer networking, IT infrastructure, and Active Directory.
  • Strong analysis and communication skills, with the ability to explain technical issues and solutions to users.
  • Experience managing customer support tickets and providing dependable customer support.
  • Familiarity with TCP, LAN, VPN, firewall, DNS, GPO, SCCM, or Microsoft Windows Server is valuable; equivalent hands-on knowledge is welcome.

Pay: $40.59 - $60.56 per hour

Benefits & conditions

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Retirement plan
  • Vision insurance

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