Temp Desktop Support Associate

Provides technical assistance and support to users, employing a high degree of customer service, technical expertise and timeliness. Uses a wide variety of techniques for resolving problems. Troubleshoots and resolves all end-user problems and ensures correct operations of computers. Identifies and resolves hardware, software, and operator problems, makes minor repairs and refers to service personnel., * Effectively handles unique or complex customer requests.

• Demonstrates expertise in repair and / or diagnosis of PC hardware, laptops and peripherals.
• Monitors and updates internal trouble ticket system on a regular basis.
• Answer the Help Desk phones in a courteous and friendly manner.
• Monitors e-mails and voice mails.
• Provides technical support for PC hardware and other IT peripherals.
• Installs, troubleshoots, and administers Windows, Macintosh, and Linux hardware and software.
• Creates documentation for customers.
• Provides high-level support for applications.
• Works with hardware and software vendors to resolve equipment failures/problems.
• Applies moderately advanced knowledge of PC applications and support; technically able to resolve 70% of PC (hardware) and/or applications (software) support procedures with minimal direction.
• Coordinates with developing and implementing upgrade projects for assigned area.
• Independently handle new PC configurations and software installations.
• Assist in special product related issues as needed.
• Drafts proposals, methods and procedures to improve computer operations and processes as required.
• Other Duties as assigned.

• High School Diploma or GED required.
• At least 4 years related experience in either PC and/or Macintosh hardware and software desktop support.
• Excellent customer service skills and previous work experience in a customer service IT oriented environment.
• Proven ability to successfully manage multiple projects simultaneously and the ability to prioritize projects with frequent interruptions is required.
• Ability to troubleshoot technical problems. Familiarity and experience with multiple operating systems.
• The candidate must be able to communicate effectively, both verbally and in written communications, with end users in a non-technical fashion and with all levels of staff.
• Ability to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot computer peripherals.
• The successful candidate must pass a pre-employment background investigation and post-offer physical examination to be hired for this position.