• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.

We’re seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service . Candidates must have minimum of 1-2 years of experience in desktop support or similar role. This must include installation, troubleshooting, and repair of devices in a windows-based environment., * 1-2+ years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.

• Well-versed in computer systems and be able to set up hardware, install and configure software.
• Basic networking troubleshooting skills.
• Reliable attendance.
• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).
• Hardware and software experience.
• Must maintain a valid driver’s license.

ind, * High school or equivalent (Required)

Experience:

• desktop support or similar IT support: 1 year (Required)

License/Certification:

• driver’s license (Required)

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance