Desktop Support Engineer L2

We are looking for a Desktop Support Engineer (Band 2) to provide onsite deskside and TechBar support, troubleshoot end-user issues, and support Windows, macOS, and iOS devices in an enterprise environment., * Provide onsite deskside, TechBar, walk-in, appointment, and floor support.Troubleshoot Windows, macOS, iOS, hardware, software, peripherals, and connectivity issues.Perform IMACD (Install, Move, Add, Change, Delete) activities.Manage incidents/requests, update tickets, and ensure SLA compliance.Perform hardware break-fix, repairs, replacements, and coordinate with OEM vendors.Support device build, staging, imaging, provisioning, refresh, deployment, and lifecycle management.Support laptops, desktops, MacBooks, mobile devices, and peripherals.Maintain hardware asset tracking, inventory, assignments, and lifecycle records.Provide professional user support, technical guidance, and customer service.Follow SOPs, ITIL processes, security, compliance, and audit requirements.

• 1-3 years of Desktop/Deskside/IT Support experience.Hands-on experience with Windows, macOS, and iOS.Strong hardware/software troubleshooting skills.Experience with ticketing/service management systems.Strong communication and customer-service skills.Preferred SkillsTechBar / Walk-up SupportMicrosoft Intune / JAMF / MDMAsset & Device Lifecycle ManagementITIL Foundation certificationKey CompetenciesStrong troubleshooting and problem-solving skills.Customer-focused and professional approach.

Ability to support multiple platforms and work independently. Working Conditions100% onsite in Whippany, NJ . May require physical handling and movement of IT equipment. Flexibility to meet business and operational requirements.