Desktop Support Engineer- II

Seeking an experienced Deskside Support Engineer to provide onsite and remote Level 2 IT support for desktops, laptops, mobile devices, printers, telephony, AV equipment, and related IT infrastructure. The candidate must be capable of independently troubleshooting hardware, software, OS, and connectivity issues while meeting SLAs and maintaining high customer satisfaction., * Provide Level 2 deskside and field IT support, including hardware/software troubleshooting, installation, and OS imaging.

• Support Windows 10/11, Office 365, Teams, iOS devices, printers, and video conferencing equipment.
• Manage Active Directory, Azure, Intune, device enrollment, and IT asset inventory.
• Handle ServiceNow tickets, prioritize incidents, provide regular user updates, and ensure timely resolution.
• Support VIP users, onsite events, remote offices, and smart hands activities.
• Perform device health checks, upgrades, asset management, and documentation.
• Travel to remote locations as required and provide 24/7 support during major incidents.

• 6+ years of relevant field services or deskside support experience.
• Strong troubleshooting skills across hardware, software, operating systems, and basic LAN connectivity.
• Experience with Windows, Microsoft 365, ServiceNow, Active Directory, Azure, and Intune.
• Knowledge of mobile device management, OS deployment, AV equipment, and IT asset management.
• Excellent communication, customer service, analytical, and independent problem-solving skills.
• Flexibility to work onsite, support remote locations, and meet SLA requirements.