Microsoft 365 Specialist - Managed Services

Providing and maintaining Defender baselines for Defender for Endpoint, Defender for Office 365 and Defender for IdentityBRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.Microsoft 365 Specialist - Managed ServicesLAY FOUNDATIONS. ENSURE EFFICIENCY.Your TasksProviding and maintaining Defender baselines for Defender for Endpoint, Defender for Office 365 and Defender for IdentityHardening Microsoft 365 tenants according to tiered, CIS-aligned security levels, including documentation and a semi-annual review against the current standardSetting up and maintaining Conditional Access policy sets in Microsoft Entra ID: MFA for all users, blocking legacy authentication, protection of privileged roles, emergency access accounts (break glass) and device complianceDepending on the customer’s licensing: implementing Identity Protection and Privileged Identity Management (just-in-time activation)Operating self-services such as password reset and recovery keys, monitoring Service Health notifications, and providing monthly tenant, licence and security reportingContributing to Intune endpoint management, Azure Virtual Desktop, OneDrive and Exchange Online - your own ideas and suggestions for improvement are expressly welcomeOperations, transition and continuous improvementHandling incidents, service requests and changes in line with ITIL 4 as the escalation level for the service desk, as well as problem management for recurring incidentsCurrent-state analyses and deviation lists when building new customer environments or taking over existing ones, including piloting and go-liveMaintaining service documentation and configuration states in the ITSM toolContributing to service reviews and developing the baselines further together with the service ownerAutomating recurring tasks with PowerShell and Microsoft GraphAssessing new Microsoft features and vendor-side changes for their impact on our customersFEELING SATISFACTION. ENJOYING ADVANTAGES.What We OfferContinue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.Look into the future: Work with the latest technologies and the constant innovationsFind the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.Feel well taken care of: We provide you a company healthcare program.Unplug and relax: 30 days of vacationUse Skills. Create Something New.WHAT YOU BRING WITH YOU:Completed IT vocational training, a degree in computer science or a comparable qualificationSeveral years of experience operating Microsoft 365 environments, ideally at a managed service provider or in a larger IT organisationVery good knowledge of:Microsoft Defender, in particular Defender for Endpoint, Defender for Office 365 and Defender for IdentityMicrosoft Entra ID, in particular Conditional Access, MFA and the role modelZero Trust conceptsUnderstanding of hybrid identities (AD, Entra Connect/Cloud Sync)Confident use of PowerShellExperience with ITIL-based processes (incident, change, problem)A structured working style with strong documentation skills and a passion for standardisationStrong customer and service orientationEmpathy, team spirit and enjoyment in confidently representing our services and solutions to customersGood English skills (level C1)FIND YOURq.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.q.beyond ibérica S.L.#J-*****-Ljbffr

Completed IT vocational training, a degree in computer science or a comparable qualification Several years of experience operating Microsoft 365 environments, ideally at a managed service provider or in a larger IT organisation Very good knowledge of: Microsoft Defender, in particular Defender for Endpoint, Defender for Office 365 and Defender for Identity Microsoft Entra ID, in particular Conditional Access, MFA and the role model Zero Trust concepts Understanding of hybrid identities (AD, Entra Connect/Cloud Sync) Confident use of PowerShell Experience with ITIL-based processes (incident, change, problem) A structured working style with strong documentation skills and a passion for standardisation Strong customer and service orientation Empathy, team spirit and enjoyment in confidently representing our services and solutions to customers Good English skills (level C1)

What We Offer Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. Look into the future: Work with the latest technologies and the constant innovations Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration. Feel well taken care of: We provide you a company healthcare program. Unplug and relax: 30 days of vacation

q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India. q.beyond ibérica S.L. #J-*****-Ljbffr