Microsoft 365 Specialist - Managed Services

• Providing and maintaining Defender baselines for Defender for Endpoint, Defender for Office 365 and Defender for Identity
• Hardening Microsoft 365 tenants according to tiered, CIS-aligned security levels, including documentation and a semi-annual review against the current standard
• Setting up and maintaining Conditional Access policy sets in Microsoft Entra ID: MFA for all users, blocking legacy authentication, protection of privileged roles, emergency access accounts (break glass) and device compliance
• Depending on the customer’s licensing: implementing Identity Protection and Privileged Identity Management (just-in-time activation)
• Operating self-services such as password reset and recovery keys, monitoring Service Health notifications, and providing monthly tenant, licence and security reporting
• Contributing to Intune endpoint management, Azure Virtual Desktop, OneDrive and Exchange Online - your own ideas and suggestions for improvement are expressly welcome

Operations, transition and continuous improvement

• Handling incidents, service requests and changes in line with ITIL 4 as the escalation level for the service desk, as well as problem management for recurring incidents
• Current-state analyses and deviation lists when building new customer environments or taking over existing ones, including piloting and go-live
• Maintaining service documentation and configuration states in the ITSM tool
• Contributing to service reviews and developing the baselines further together with the service owner
• Automating recurring tasks with PowerShell and Microsoft Graph
• Assessing new Microsoft features and vendor-side changes for their impact on our customers

• Completed IT vocational training, a degree in computer science or a comparable qualification
• Several years of experience operating Microsoft 365 environments, ideally at a managed service provider or in a larger IT organisation

• Very good knowledge of:

• Microsoft Defender, in particular Defender for Endpoint, Defender for Office 365 and Defender for Identity
• Microsoft Entra ID, in particular Conditional Access, MFA and the role model
• Zero Trust concepts
• Understanding of hybrid identities (AD, Entra Connect/Cloud Sync)
• Confident use of PowerShell
• Experience with ITIL-based processes (incident, change, problem)
• A structured working style with strong documentation skills and a passion for standardisation
• Strong customer and service orientation
• Empathy, team spirit and enjoyment in confidently representing our services and solutions to customers
• Good English skills (level C1)

BUNDLING FORCES. MAKING DIGITALIZATION A REALITY. We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.

• Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
• Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
• Look into the future: Work with the latest technologies and the constant innovations
• Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
• Feel well taken care of: We provide you a company healthcare program.
• Unplug and relax: 30 days of vacation

BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.

Digitize the German midmarket with us as a Microsoft 365 Specialist - Managed Services