INFORMATION TECHNOLOGY SPECIALIST II

The role of the Senior Systems Analyst is to Provide technical leadership in the initiation, planning, analysis, design, development, testing, training, support, and maintenance of complex, mission critical, health care solutions. Lead the research, design, and implementation of technology and/or processes that require a more substantial understanding of the business programs. Work with requirements, applications, testing, and implementation teams to ensure that complex, mission critical systems are maintained and enhanced.

Have questions and/or need assistance? Contact recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process!

This position is pending CalHR and Budget approval

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience with information technology (IT) best practices for Systems Development Life Cycle (SDLC) phases (application analysis, design, development, implementation, testing, maintenance, and documentation) used in the delivery of IT systems.
• Experience of system development methodologies (e.g. Agile, Waterfall, Iterative, Hybrid).
• Experience with Testing in the SDLC - System Testing, Regression Testing, Requirements Traceability; and experience writing user stories, test scripts and executing using Testing Tools Experience in solution design and architecture.
• Experience producing technical documentation, such as diagrams, technical requirements documents, systems architecture and interfaces, data model diagrams, configuration management documents, etc.
• Familiarity with California Health and Human Services Agency, and/or Department of Health Care Services., Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed. Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission. All information on the Employment Application (STD 678) must be completed. Applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Resumes or other documents may not be substituted for the Employment Application (STD 678).

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details., DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts, Salary: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!, DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all.

DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Take a look at some of DHCS’ recent projects and happenings that our Department has accomplished in the DHCS Newsroom.

This position is pending CalHR and Budget approval, Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.

The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

The SOQ must be no more than two pages in length, double-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

• Based on the job description and duty statement, what skills and abilities do you believe are most critical to be successful in this position? Please be specific and provide examples.

• Describe a time when you managed multiple high-priority assignments with multiple deadlines in a complex IT environment. What were assignments and the major challenges that you faced? How were you able to prioritize the assignments and overcome these challenges?

• Describe your experience working with a vendor hired to implement a large technology project. Include how you evaluated and managed risks and the approach you used to ensure the vendor met requirements.