INFORMATION TECHNOLOGY MANAGER I

Under the general direction of the Chief of Enterprise Data, Application and Project Services, Information Technology Manager II (ITM II), the Information Technology Manager I (ITM I) (Section Chief) plans, organizes, and directs all activities associated with the development, implementation, and support of the Enterprise Production and Application Support Services Section. More specifically, as part of the management team, the ITM I (Section Chief) is responsible for coordinating the activities of the following complex Information Technology (IT) functions: Interfaces, Configuration, Application Development and Implementation, Correspondence and Forms, Print Services, Production Batch Support, within all technical environments and/or systems including, but not limited to: ATS, CAS, BreEZe and Connect Licensing Systems, Web and SharePoint Services. The ITM I’s (Section Chief’s) responsibilities span multiple disciplines involving different technical environments. This position is in the Business Technology Management domain.

Interview Information: If you are selected for an interview, we look forward to meeting you in person at DCA Headquarters in Sacramento. All interviews will be held on-site.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey. https://forms.office.com/g/ZDz01HNTGG

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job., The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office. The incumbent must occasionally move about inside the office to access office machinery. The incumbent must constantly operate a computer and other office productivity machinery, such as a copy machine. The incumbent must be able to remain in a stationary position 50% of the time. The incumbent may be required to perform duties at local client sites as required and at any of DCA’s statewide field sites as scheduled in advance. The incumbent is required to travel throughout an assigned geographical area by various methods of transportation.

Additional info: *This position may/may not be eligible for telework. The amount of telework is at the discretion of the Office of Information Services (OIS) and based on the current telework policy. While the OIS supports telework where possible, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on “Section 2113 - Personal Leave Program (PLP)” of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay., Please review the Duty Statement and the job posting for desirable qualifications and integrate your applicable experience as appropriate when responding to the below.

PLEASE RESPOND TO THE FOLLOWING:

1. Describe your experience managing complex IT production environments and mission-critical systems. Include examples of how you have planned, prioritized, and assigned workload across multiple supervisors and staff to ensure reliability and continuity of enterprise operations.

2. Provide specific examples of your role in overseeing systems analysis, programming, testing, and release activities for enterprise applications such as licensing systems, interfaces, batch jobs, Internet/Intranet, or SharePoint. Explain how you ensured accuracy, compliance with regulatory changes, and timely completion of maintenance or project releases.

3 Explain your experience managing the lifecycle of IT contracts -from drafting requirements through execution and closure. Discuss how you monitored contractor performance., Hand Delivery: Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays. Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience managing multiple simultaneous IT contracts and vendor performance oversight.

• Demonstrated leadership in supervising multidisciplinary teams and managing shifting priorities.

• Proficiency in project management methods and delivering executive level documentation.

• Strong communication and collaboration skills with technical SME’s, clients, legal staff, vendors, and executives.

• Ability to understand technical requirements, system integrations, and IT solution impacts on business operations.

• Ability to manage medium to large IT projects.

• Experience working within a mature Release Management environment.

• Experience as supervisor or manager within a complex IT environment.

In addition to evaluating desirable qualifications the following factors will be applied to evaluating each candidate:

• Ability to manage multiple priorities, meet deadlines, and adapt to evolving business needs;

• Strong technical writing skills for documenting specifications, workflows, and development processes;

• Demonstrate the ability to handle multiple priorities simultaneously and effectively;

• Excercise good judgement, work well under pressure, and meet deadlines;

• Demonstrate strong organizational and time management skills in fast paced environment;

• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.

The ideal candidate will also have the following:

• Ability to work cooperatively with others

• Ability to work efficiently

• Ability to report to work on time

• Ability to maintain consistent, regular attendance

• Ability to work under changing deadlines

• Ability to get along with others

• Ability to always exhibit courteous behavior towards others

• Ability to meet deadlines

• Ability to perform tasks with minimal amount of errors

• Ability to do completed staff work

• The DCA is a qualified employer for Public Service Loan Forgiveness (PSLF)

• Various Health, Dental and Vision plans to choose from

• Retirement Plans (CalPERS, 401(k) and 457 Deferred Compensation Plans)

• 11 Paid Holidays

• Additional Paid Time Off (Vacation; Sick Leave; Professional Development Days; Personal Holidays)

• Staff Mentoring Program

• Free Parking On-Site Parking

• Close proximity to various amenities

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

Find your way at DCA - https://www.dca.ca.gov/about_us/jobs/careers.shtml

Are you a highly motivated employee who enjoys providing excellent customer service and is seeking a supportive team environment? Then the DCA is the place you are searching for. The mission of the DCA is to promote and protect the interests of California consumers. The DCA’s Office of Information Services (OIS) supports clients who license and regulate various industries within the state of California. The OIS is recruiting for a highly motivated and enthusiastic employee with solid development skills and a commitment to continuous improvement. A supportive team environment will welcome you.

DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.