Systems Support Tech 1

This position serves as the Operations Analyst at a state prison. This position provides management information system user support on a continuing basis primarily in person, but also via telephone, email or from remote locations. Troubleshoots end-user problems. Trains end users on software applications. Installs and maintains personal computer hardware and software. Prepares data reports for facility and central office management. May supervise the facility Operations Analysis Technician, assigning work and monitoring performance., Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. May train end users on software applications. May install and maintain personal computer hardware and software

High school diploma/GED and one (1) year of experience, which included report writing and data collection, tabulation, computation and analysis. Preferred Qualification: Completion of a bachelor’s degree in industrial engineering, industrial management, decision sciences, research methods, information sciences, computer sciences, systems engineering or a related field.