Network Technician

* Open tickets or respond to support requests from our partners within defined SLAs. * Apply basic tier 1 configuration changes to remote client systems - wireless access points, switches and firewalls. * Maintain documentation of existing systems as changes are made. * Perform firmware updates on remote client systems. * Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.

1+ years of networking experience or current Network+ / PCNA or equivalent certification. * Novice level understanding of Layers 1-3 of the OSI Model. * Novice level understanding of wireless local area networks. * Experience supporting customer environments in a helpdesk/support capacity. * Ability to manage multiple tasks and prioritize effectively. * Consistently demonstrates professionalism. * Written communication * Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization * Verbal interactions * Personal presentation, Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4 * Proficient in Microsoft Office Suite * Outlook for email and calendar management * Word for document creation and formatting * Excel for basic data analysis and organization