IS Support Analyst I

Are you passionate about technology and helping people solve IT challenges? Join our Information Systems (IS) team as an IS Support Analyst 1 - a hands-on, customer-focused role supporting our employees’ technology needs across hardware, software, and endpoints.

You’ll be the first line of support, installing and configuring new systems, resolving technical issues, and helping to keep our operations running smoothly. You will assist other IS team members by working on projects and taking on more complex troubleshooting, as well.

Schedule: Monday - Friday, 8a - 5p in our Sanborn, NY manufacturing facility., * ️ Troubleshoot and resolve helpdesk tickets for internal users in a timely, professional manner.

• ️ Assist with hardware and software maintenance, updates, and repairs.
• Monitor system performance and create reports as needed.
• Prepare clear documentation for processes, troubleshooting, and user support.
• Collaborate with IS team members on projects and escalate complex issues when needed.
• Deliver outstanding customer service and represent IS as a trusted partner to our internal teams.

• High school diploma required; associate or bachelor’s degree preferred.
• Experience in PC or IT support preferred - especially within an Information Systems environment.
• Microsoft or IS-related certifications (CompTIA, MCSA, etc.) are a plus.
• Must have a valid U.S. driver’s license (and passport or ability to obtain one).

Technical Skills

• Proficiency with Microsoft Windows OS and Microsoft Office Suite.
• Familiarity with basic networking/Wi-Fi, PC hardware, and software support.
• Strong documentation, diagnostic, and organizational skills.

Soft Skills

• Excellent communication and customer service abilities.
• Proven problem-solving and critical thinking skills.
• Team-oriented with a strong sense of ownership and accountability.
• Adaptable, reliable, and professional under pressure.

What to Expect

• Primarily office-based work with occasional visits to manufacturing sites.
• Must be able to sit, lift up to 25 lbs, and wear appropriate PPE when required.
• Travel by car and air up to 20%, mostly within the U.S.

The minimum and maximum hourly range for this full-time position is $27.00 - $33.00 + benefits.

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. The last car, train and plane you rode in were all safer and more energy efficient because of Pyrotek. The beverage cans in your refrigerator are lighter, stronger and infinitely recyclable because of Pyrotek. Join our team and create, improve and innovate the everyday!