VoIP Systems Technician

We are seeking a skilled VoIP Systems Technician to serve as the go-to voice and unified communications resource for our client’s team and customers. This role will play a critical part in deploying new phone systems, resolving voice quality issues, and delivering an excellent support experience from project kickoff through ongoing service., * Deliver Tier I and Tier II support for hosted, cloud-based, and on-premise VoIP environments

• Diagnose and fix voice quality problems
• Set up and maintain VoIP platforms, SIP trunks, PBX systems, and Teams Phone
• Work client requests through the ticketing system and meet or beat SLA targets for response and resolution
• Support VoIP deployments, upgrades, migrations, and client onboarding projects from start to finish
• Partner with carriers, ISPs, and telecom vendors to resolve service problems
• Collaborate with network engineers to track down network issues that affect voice performance
• Document troubleshooting steps, configurations, network diagrams, and client environments
• Take part in an on-call rotation as needed

• 2-5 years of experience supporting VoIP or Unified Communications systems
• Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing/switching, and carrier provisioning
• Experience supporting VoIP platforms such as Microsoft Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya
• Familiarity with network troubleshooting tools and packet analysis
• Experience with ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar
• Strong communication skills and a customer service mindset

Preferred:

• Experience with the NetSapiens UC platform (Linux-based)
• Background in a small to mid-sized environment
• Experience in an MSP, telecom provider, or customer-facing technical support setting
• Certifications such as CompTIA Network+, CompTIA Cloud+, or CCNP
• Bachelor’s Degree

• Software Development
• Business & Systems Analysis
• IT Support & Infrastructure
• Cybersecurity
• Cloud Engineer/DevOps

Explore additional IT roles and learn more about how we support IT professionals: https://www.partnersinstaffing.com/find-jobs or https://www.partnersinstaffing.com/technology

Not the right fit?

We’re hiring across multiple divisions:

• Human Resources
• Administrative & Customer Service
• Accounting & Finance
• Manufacturing & Engineering

For more than two decades, Pinnacle Partners has been connecting top talent with leading employers across Indianapolis, Louisville, Cincinnati, and other cities throughout the Midwest. We specialize in Information Technology, Accounting & Finance, Administrative, Human Resources, and Engineering/Manufacturing, offering contract, contract-to-hire, and direct hire placements.