Onsite IT Support Engineer - End User Support & Smart Hands

• 2+ years of onsite/desktop/field IT support experience. \n

• Strong troubleshooting and communication skills. \n

• Hands-on experience with hardware, Windows, peripherals, and basic networking. \n

• Ability to work independently at a client site.

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• Provide onsite desktop/end-user technical support. \n

• Troubleshoot hardware, software, network, and connectivity issues. \n

• Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting. \n

• Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices. \n

• Document incidents, service requests, and activities in the ticketing system. \n

• Coordinate with remote IT teams for issue resolution. \n

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